By Strategic Resource Management - THE FUTURE IS DIGITAL: Voice Technology, Open Banking, and the Future of U.S. Financial Services

New technologies entering the mainstream in financial services have the potential to level the playing field for banks and credit unions competing with larger institutions. Our first report on this topic explored the critical factors financial institutions must consider when reacting to digital transformation. Part two of this series will include:

  • How voice recognition and authentication could revolutionize the customer experience and redefine the concepts around UI/UX
  • How APIs (Application Programming Interfaces) are lowering costs and making it possible for institutions to improve time to market
  • How the role of FinTechs is changing and why the institutions that learn how to effectively partner with them will enjoy a competitive advantage
  • How the open banking regulations being implemented in Europe could have a positive impact on credit unions and banks in the United States