View from CBA - March 27, 2015
Thanks for helping to make it another record-breaking year. We were thrilled to host more than 1,300 attendees at CBA LIVE 2015, our biggest and best year yet. Here's a wrap-up of our time in Orlando, with our top moments, quotes, tweets and photos. Save the date and join us for CBA LIVE 2016, March 7-9 in Phoenix.
TOP QUOTES
"Financial health isn't us versus them. It's about all of us." - Jennifer Tescher, CFSI
"The only bad decision is not making a decision at all." - Peter Sheahan
"Do the right thing, always do your best, show people you care." - Lou Holtz
"Consumers view of you is not about how they compare you to other banks. It's about how they compare you to all of the other businesses they experience." - Jim Gilmore, The Experience Economy
"It's not about what you do... it's about why you do it." - Kristen Lemkau, Chase
"At the end of the day, what we do as financial institutions needs to be laser-focused on customers & their needs."
- Meredeth Verdone, Bank of America
"When we improve the experience for the customer, the narrative tells itself."
- Vinoo Vijay, TD Bank
"There is no good risk and bad risk; there is well priced risk and wrong priced risk"
- Andrew Deringer, Lending Club
"It's okay to push back on CFPB examiners if they are asking you to do something that is not required by law." - Peggy Twohig, CFPB
"Tokenization is new standard for payment security. Make sure you have a plan."
– Tim Murphy, Mastercard