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- April 30, 2021In the current landscape, consumer lenders will need to explore strategies and approaches to regain volume and drive loan origination growth. In doing so, they should evaluate and strategize around the influence of the millennial generation. Learn more
- April 27, 2021How is your organization uncovering root causes for its customer complaints? In our whitepaper, Root Cause Analysis: Harnessing Your Untapped Resource, discover ways in which your organization can improve your customer journey through Root Cause Analysis, while providing a real-time gauge of customer satisfaction levels. Download your copy to learn more about: How to include the process of Root...
- April 12, 2021Agile research – it’s a phrase that is getting talked about a lot these days, especially for banks. Everyone is talking about what makes it great, why you need it – but understanding agile research and actually implementing it are two different things. In this eBook , you’ll get real, practical advice for moving your organization toward agile research and embedding it into your marketing process...
- March 29, 2021In this webinar, hear from Dan Quan, former Senior Advisor to the Director, CFPB, on how the Biden administration is signaling for more relief for consumers affected by COVID-19 and how that will impact lending organizations. Dan and TrueAccord co-founder Ohad Samet will talk about how lending organizations can ensure regulatory compliance while building more consumer-friendly collection...
- March 24, 2021This guide outlines an evolved approach to frontline communications and training that helps financial advisors on the frontline develop the right knowledge and skills from day one and how to keep building skills for as long as they stay with your organization. Explore how the right communications and training gets financial advisors ready to do their best work every day by solving same-old...
- Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMarch 23, 2021Improve bank performance and loyalty by enhancing the financial wellness of customers. Download the Financial Wellness Plan here
- March 16, 2021Collections organizations are initiating or enhancing digitalization to keep up with behaviors and preferences of a digital-first customer. In fact, 75% of industry executives surveyed plan to accelerate digitalization and automation across the business in 2021 (Bridgeforce Survey, Jan. 2021). This large push means organizations across the industry are weighing the pros and cons of building vs...
- March 9, 2021In this report, Lightico breaks down the trends and patterns that have emerged in banking consumer sentiment from the start of the pandemic till now, February 2021. You’ll discover: Survey results on the state of consumer habits in banking from March 2020 until February 2021 Key areas for digitization Ways to secure immediate return on digitization Download the report here
- Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMarch 9, 2021Today’s Farm Credit System lenders face many crucial challenges. From evolving customer expectations and growing competition, to aging legacy technology and an uncertain economic climate, agricultural lenders must consider innovation through digital transformation as they look to overcome these challenges. This white paper will explore the above pain points and provide a compelling argument for a...
- March 2, 2021Your employees and customers don’t talk about their student loan debt, nor share how their loans are impacting everyday financial choices. Our recent white paper and survey findings from nearly 10,000 respondents highlights the impact of student loan debt on average Americans. Get the insight and data you need to fully understand the situation. Our white paper shares: Research on the state of...