White Papers
June 6, 2023Today’s contact center leaders are under pressure to get agents up to speed faster than ever before. Agents need to be agile and able to solve any big challenge that comes up while simultaneously dealing with difficult customers or prospects. Without proper training, that agility and the ability to think on the spot while leveraging deep knowledge of best and required practices is simply non-...
May 24, 2023Experian’s latest Macroeconomic Forecasting report shares insights and trends on the latest economic conditions including unemployment rates, inflation, and interest-rate hikes from the Federal Reserve. In addition, the report includes our latest in-house scenario forecasts for a range of economic risks and outcomes, as well as forecasted levels of economic growth and unemployment. Access report...
May 8, 2023Financial institutions have become more risk-aware following the Fed’s interest rate hikes, an uncertain economy and recent challenges facing regional banks. But a solid deposit growth strategy can help financial institutions reduce their risk. In episode 22 of our Market Pulse podcast , Tom O’Neill , a risk consultant with Equifax, and Mark Toro , a marketing consulting leader with the Financial...
May 8, 2023Download Equifax's Monthly U.S. National Consumer Credit Trends Report: March 2023 - Portfolio here .
May 2, 2023The Tenth Annual Experian Data Breach Industry Forecast offers a road map into the future. Literally. How will modern technology, cyber resilience, and cyber recovery intersect in the next generation of attacks? Will the metaverse matter, and how will the ability to detect ‘deep’ and sensitive attacks impact entities and everyday consumers alike? With six predictions instead of five, this year’s...
May 2, 2023With fraud expected to surge amid uncertain economic conditions, fraudsters are preparing new deception techniques to outsmart businesses and deceive consumers. To help businesses prepare for the coming fraud threats, we created the 2023 Future of Fraud Forecast . Download forecast here .
April 26, 2023In 2016, a major US lender (“the Lender”) became the first company to use the Oliver platform to coordinate and supervise the law firms it hires to collect defaulted loans. Amid increased regulatory scrutiny of debt collection activities, the banking company, one of the nation’s five largest, was looking for a cost-effective way to ensure its entire litigation process complied with state and...
April 13, 2023Net interest income can drive as much as 75% of a bank’s revenue. Because of that, the recent rise in interest rates has helped banks maintain revenue momentum despite ongoing pressures on fees. Indeed, both components of net interest income — net interest margin (NIM) and volume — have grown significantly over the last six months. The looming challenge, however, is that NIM may be peaking. Click...
April 4, 2023The world is becoming more digital, and credit unions and regional banks must adapt in order to address customer pain points and remain competitive with larger institutions. In the newly published Next-gen loan payments report from Transactis, a Mastercard company, discover how implementing digital billing enables U.S. financial institutions to offer customers greater control and confidence over...
March 28, 2023The 2023 Alternative Credit Data Impact Report offers more insights into alternative data usage and outcomes, including deep dives into: The top drivers of alternative data adoption Benefits of incorporating alternative data and its impacts on revenue growth Challenges that may be limiting adoption rates Download white paper here .
