White Papers
July 22, 2020We’ve all heard it before: the coronavirus pandemic has created an economic disruption on a scale like no other. In real time, we are experiencing the next big economic downturn. For many Americans, income has been shorted while payments continue to pile up. What are your debt collections plans for the 11% of Americans who have recently lost their jobs and may need assistance to prevent default...
July 21, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
June 23, 2020What if you could cut the time it takes to complete a property valuation down to only 2-3 days? What if you could lower the cost of obtaining a valuation by an estimated 70% per transaction? Using a reliable Automated Valuation Model (AVM) workflow, you can. In this white paper, you’ll learn: The basics of how other lenders are using AVMs Advances in AVM technology The 4 pillars of compliance...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceJune 16, 2020The pandemic-driven economic crisis has precipitated a flurry of loan activity. As customers rush to take out new loans or modify existing ones from the safety of their homes, banks’ digital capabilities have been put to the test. A survey of 1,006 Americans revealed that banks mostly succeeded in providing customers the digital loan experience they sought during the pandemic. Yet glaring flaws,...
June 2, 2020As America slowly starts to reopen, auto lenders are thinking about how they can transition back to normal. But executives should really be asking themselves whether that’s something consumers want — and if not, what would they prefer? A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on the auto finance industry. In this report, you’ll discover: Up-to-...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMay 21, 2020Do customers even want to go back to a reality where “business as usual” means long lines, bounded banking hours, and physical paperwork? The answer, as this report will show, is a resounding “no.” A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on consumer banking. In this report you’ll discover: Up-to-date consumer sentiment and Corona's impact New...
May 20, 2020Even before COVID-19, auto finance companies were on the on-ramp to change. An increased focus on the customer, new modes of engagement, and preparation for a slowdown were driving digital transformation in their operations and offerings. COVID-19 will not throw this transition into reverse but will instead accelerate it. Now, auto finance companies must harness the digital and analytical...
May 19, 2020Branch colleagues are one of the retail bank’s front lines. They frequently rely on rigid and outdated systems and processes that add complexity and frustration. Managers and associates alike lose too much time on non-customer-facing activities. These current challenges have only been magnified by the current crisis and demand an immediate response for branches to thrive. But, this is also an...
May 11, 2020As consumers increasingly desire faster banking, more convenient access to their accounts and quicker decisions on their loan requests, financial institutions are hamstrung by a rising wave of new financial regulations. The burden includes new and existing regulatory requirements including the CECL accounting standard, KYC/AML, customer disclosures and fair lending laws, while risks of default,...
May 7, 2020COVID-19 has disrupted banking for good. The depth of change, and the speed at which it has occurred, has ratcheted up risk levels. The result? An environment ripe for financial crime – especially fraud, cybercrime, and money laundering. Banks can combat financial crime by using advanced digital technologies, revisiting their business continuity planning, adjusting their risk models, and...
