White Papers
April 7, 2020The CARES Act expects banks to distribute $350 billion in loans to small businesses in just three months – that’s $4 billion per day. To deliver, banks will need to rapidly update and scale their operations, including people, process, and technology. In this video,Genpact’s global leader of commercial banking, Dan Davidson, discusses the challenges and opportunities CARES act poses for the banks...
April 6, 2020Due to COVID-19, banks are under increased pressure to provide financial assistance to consumer and commercial clients. But with the impact of this disruption still unknown, how can chief risk officers (CRO’s) help their banks adapt in the short term and come out stronger in the future? Gina Hertel, head of editorial for banking and capital markets, Genpact, interviewed Manish Chopra, global risk...
March 31, 2020As the coronavirus rages on, it’s critical for businesses to adapt to changing customer habits. A recent survey found that 73% of U.S. consumers are doing more remote work or remote errands due to the crisis. Especially as business tapers off, customer-facing remote solutions enable companies to continue to service their customers while keeping the economy running and communities safe. Download...
March 31, 2020Recovery and Resilience in Default Management - How banks can weather the storm and prepare for the future As the year began, some economists were bullish on the economy. Yes, there were signs that a recession could be coming: the US-China trade war, Brexit uncertainty, soft spending in Australia due to drought and bushfires, an inverted yield curve in the US bond market last summer. But no one...
March 19, 2020We all know that consumer banking behavior is changing, but what do people really want from their checking account? The Novantas 2020 U.S. Bank Shopper Survey, an in-depth research report about consumer checking-account behavior and preferences, answers some of those important questions. This year’s survey includes research on neobanks for the first time and for good reason: consumers are...
March 12, 2020Improper handling of customer feedback, both positive and negative, rates at the top of the list when it comes to poor customer management. These experiences shape the relationships you have with your customers and can have a huge impact on your long-term financial projections if not taken seriously. In fact, over $60 billion is lost each year because of poor service. Evidently, things will go...
January 27, 2020What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch...
Digital Innovation & Mobile Banking, Fraud & Cybersecurity, Marketing, Communications & Consumer ExperienceDecember 20, 2019Your bank is data-rich and can provide insight for future decisions. Machine learning is a way to tap into these data repositories to identify and profile important customer signals, turning raw data into pure gold. This latest infographic from Bridgeforce explains how this can work and how you can keep data analysis in-house. Access Content Here
December 18, 2019Despite the growing interest in digital mortgage originations, mortgage loan cycle time actually grew longer in 2017, to an average of 36 days – an increase of almost a week from the previous year. This increase in loan cycle time means lenders need to look at streamlining other areas of the mortgage process in order to improve profitability and borrower satisfaction. Luckily, there are other...
December 4, 20192020 brings a new decade of business change that will be directly confronted with regulatory and policy mandates of fairness, safety, and protection. In our new paper, KPMG Regulatory Insights evaluates how, in 2020, five business imperatives—technology transformation, customer interaction, payments modernization, market expansion, and cost efficiencies—will force new and differing regulatory...
