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By Aptean - Improving Your Customers' Experiences
Improper handling of customer feedback, both positive and negative, rates at the top of the list when it comes to poor customer management. These experiences shape the relationships you have with your customers and can have a huge impact on your long-term financial projections if not taken seriously. In fact, over $60 billion is lost each year because of poor service.
Evidently, things will go wrong in business and customers will complain – so it’s important to make sure that you’re capturing and managing customer feedback in the most efficient way possible.
This white paper helps you understand the challenges facing your organization and provides guidance on how to adjust your processes to both increase the loyalty of your current customers and gain new ones. Download your copy here to learn more!