White Papers

CBA Team Contact

Jordan Selmer
jselmer@consumerbankers.com
202-552-6377
  • April 4, 2023
    The world is becoming more digital, and credit unions and regional banks must adapt in order to address customer pain points and remain competitive with larger institutions. In the newly published Next-gen loan payments report from Transactis, a Mastercard company, discover how implementing digital billing enables U.S. financial institutions to offer customers greater control and confidence over...
  • March 28, 2023
    The 2023 Alternative Credit Data Impact Report offers more insights into alternative data usage and outcomes, including deep dives into: The top drivers of alternative data adoption Benefits of incorporating alternative data and its impacts on revenue growth Challenges that may be limiting adoption rates Download white paper here .
  • January 27, 2023
    The future of the branch is dynamic, with banks continually innovating to find ways to improve efficiencies while increasing sales and enhancing customer engagement. One way they are addressing these goals is through new operating models. Learn what models banks are experimenting with now and plan to invest in more in the future. For example, respondents to an American Banker survey indicated...
  • December 19, 2022
    Traditional lenders are definitely thinking about technology innovation – with the goals of delivering better consumer service, enabling greater efficiencies and modernizing lending processes. At the recent CBA Live conference, 87 percent of the 94 home equity decision-makers in the innovation forum said they were either already investing in new technology or planned to in the near future. But...
  • December 14, 2022
    It’s always difficult to predict what will happen next in the mortgage industry, but there is a consistent theme to what keeps mortgage lending and servicing executives awake at night — profitability and regulatory pressures. Unfortunately these two challenges are often at odds with each other, as compliance costs continue to grow and eat into profit margins. So what investments will deliver the...
  • December 12, 2022
    This Lender’s Guide to Appraisal Modernization offers a broad overview of the appraisal modernization challenge facing the mortgage industry, plus tips for managing through the appraisal modernization process at your organization. With this eBook, you’ll: Discover the state of appraisal modernization and its challenges. Explore four critical factors to consider when selecting an appraisal...
  • October 27, 2022
    The “halo effect” of COVID, which drove higher CSAT scores, is over and banks must work harder to satisfy consumers. CSAT scores have fallen for almost all the 20 U.S. banks featured in our survey and, with inflation rising, financial institutions face new challenges to keep customers happy and loyal. The digitalization of banking continues to affect consumer behavior and preferences, with...
  • October 26, 2022
    Personalization is key. 49% of executives believe their service can be improved, and 55% of executives believe their web experience can be improved. In the banking world, frequent, real-time, transactional engagement with people’s money makes personalization a necessity. See how your business can improve its service with a more personalized approach in Salesforce’s new report. Read the full...
  • September 28, 2022
    Historically, many banks considered small-business clients a sub-set of their consumer customers, with little attention paid to what owners and entrepreneurs actually need from a financial institution. That is starting to change, partly spurred by the wave of new entrants zeroing in on the segment and the opportunities that digital channels create. Read more to learn about four key areas of...
  • August 23, 2022
    The future is here and it's digital first. After three straight years of unprecedented uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle without missing a beat. In our 2022 global survey of financial services customers, we heard one thing loud and clear. They want intuitive, personalized experiences that emphasize their overall financial...

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