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By Bridgeforce - 3 Critical Areas for Collections Investments
This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have helped clients evolve their collections environments. Our analysis of the industry and past guidance has led us to identify three major areas that will have greater demand as clients respond to COVID-19. Read them here.