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By Bridgeforce- Digital Collections: It’s No Longer a Concept. It’s Reality and It’s NOW.
The collections landscape is rapidly changing. As the CFPB heats up proposed rule changes, there’s a definite shift away from dialer-based strategies. At the same time, data shows that more consumers are relying on mobile devices to complete tasks and connect with customer service. This Bridgeforce Blog provides actions you should take to start your digital enablement process and build a digital collections ecosystem that assists customers throughout delinquency in the channel of their choice.