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By Bridgeforce - Pressure-Test Your Complaints Management Program
Credit bureau and collections complaints once again lead all other consumer complaint types, according to the CFPB. Don’t expect these trends to take the backseat any time soon - there are growing concerns about the impact of missed payments and increased collections efforts during and after the pandemic. Complaints are likely to increase, so now’s a good time to pressure test your complaints management program. We have identified the four pillars of a solid complaints management program that works. By keeping up with pandemic-driven complaints, you’ll be able to focus on maintaining consumer loyalty and company performance. Read our four pillars of success here.