By Bridgeforce - SCRA: Compliance and Customer Experience

The spirit of SCRA is rooted in the basic premise that Servicemembers should receive certain benefits and/or protections while defending our nation so they can focus on the job at hand. This paper provides best practices in regulatory compliance and customer experience with proven components for interacting with and managing obligations for this unique segment of customers. It also highlights critical emerging trends in the industry related to SCRA.