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By FIS: Elevating Customer Experience in the Digital Era
The past few years have represented a drastic leap forward in the digitalization of financial services, and this advancement has put stiff pressure on banks to evolve. But with the proliferation of embedded financial services, consumers are no longer comparing one bank's experience to the next bank's experience – they're comparing it to the wider market, including tech giants like Amazon and fintechs such as Venmo and Robinhood. Put simply: there's a new standard for customer experience, and you'll have to prioritize digital transformation to compete. It all starts with creating a solid business case for a digital transformation. Read this white paper to visualize the system architecture for your next-gen digital banking experience. You'll also learn the must-haves for optimal digital banking experiences and why data is the key to continual transformation.
Access white paper here.