White Papers
March 29, 2022Over the past couple of years, traditional banks have witnessed a wave of unprecedented competition. Neobanks have set the bar for intuitive mobile banking experiences. In an era where customers can easily compare bank products and services and read reviews from fellow consumers on every aspect of their experience, removing barriers to acquisition and needless friction from ongoing activities...
March 29, 2022While the financial services industry is nearly unanimous in acknowledging mules are central to the fraud supply chain and disrupting mule activity would deal a damaging blog to global financial crime, the road to get there is not quite as easy. The bad news is that robust networks of mule accounts were created during the pandemic to move money from global systems designed to provide economic...
March 29, 2022Despite the latest fraud controls, financial scammers continue to get ahead. This was accelerated by the pandemic as the use of digital channels for everyday banking grew significantly, while other services including digital payments, contactless and cashless payments, and buy now pay later (BNPL) services were embraced by consumers around the world. Not to mention government stimulus programs...
March 4, 2022In an era of rapidly changing digital capabilities, it is only natural that consumers are demanding more from their providers in terms of digital communications. In collaboration with Computershare, we are pleased to share the recent eBook, "The Pace of Digital Evolution", which examines consumer behavior around essential communications and gives readers a better understanding behind the changing...
February 4, 2022The Modern Card Platform: The key to attracting millennial cardholders Authors: David Albertazzi: Director, Retail Banking & Payments, Aite-Novarica David Shipper: Strategic Advisor, Aite-Novarica In this whitepaper, experts from Aite-Novarica showcase how issuers can create next-gen card programs tailored to millennials. Millennials represent a must-win demographic for card issuers - their...
January 3, 2022Complex Documents may consist of dozens to hundreds of pages that are assembled using variable content blocks including text, tables, charts, images, and footnotes. These documents require data input from many systems and content input from multiple subject matter experts. Download this whitepaper "Next-gen CCM: Making Complex Documents Simple” to learn how to ensure your complex documents meet...
December 6, 2021Authored By: David Kistler and Jenny Shearin In today’s transaction-driven banking environment, providing an exceptional treasury management experience and service are key factors in creating value for customers. In order to optimize treasury’s value, financial institutions (FIs) have to embrace automation in their sales and onboarding processes. An optimized and effective treasury management...
December 1, 2021Co-authored By: Joseph Cody, Principal, Banking Transformation Leader, Deloitte Consulting LLP Fadl El- Laoune , Specialist Leader, Deloitte Consulting LLP Jim Baxley , Executive Director -Global Market Strategy, nCino Modern, cloud-based digital technology is necessary for financial institutions that are seeking to address the customer experience, improve internal operational effectiveness,...
November 30, 2021According to research, it takes "12 positive moments of truth to counter one failed moment". Read this eBook, "Moments that Matter in Utilities" which examines critical touchpoints within the Financial Services industry and evaluates how to execute consistent, relevant, and personalized experiences for every customer, every time. Download eBook here .
November 15, 2021Join Reflexis as they take deep dives into key topics in Workforce Management. This second part of the series covers multi-site scheduling – why you should do it, what it’s worth to your bottom line, and how to implement it. To view the education materials, click here .
