- CBA on
- CBA Media
- Small Business
By Genpact - AI in Banking: Designing the Experience First
No doubt, artificial intelligence (AI) is a buzzword right now. Most of your boards are probably asking you, “What is your AI strategy?" and “What do you plan to do about AI?" Among the more than 200 financial services clients that we serve worldwide, I don't know if I have heard two answers to that question that are the same. That is appropriate, however, because the answer should vary depending on the vision of your organization. AI is a means to an end, an enabler to enhance the experience between your users or customers and your business, rather than the end goal. Click here to know more.