By Genpact - Five Way Auto Financiers Can Navigate the COVID-19 Crisis

Even before COVID-19, auto finance companies were on the on-ramp to change. An increased focus on the customer, new modes of engagement, and preparation for a slowdown were driving digital transformation in their operations and offerings. COVID-19 will not throw this transition into reverse but will instead accelerate it. Now, auto finance companies must harness the digital and analytical capabilities they were already developing and put them to work in two new ways. First, to address the current crisis. And second, as part of a longer-term customer- and asset-focused strategy reset. Read more to see how auto financiers will achieve this.