White Papers
July 15, 2019The time has come for the traditional role of information technology (IT) in banking to transform. No longer are IT professionals expected to simply manage on-premises systems and servers. Today’s chief information officer (CIO) must look to outsource a wide variety of functions to the cloud, freeing up resources to focus on the rapid iteration of new products, services and processes, efficiently...
July 1, 2019The financial industry is drastically changing. Emerging tech startups are quickly outpacing traditional financial brands—Goldman Sachs’ Marcus attracted $45 billion in deposits and $5 billion in loans in fewer than three years. So how can financial brands compete with some of the most advanced brands today? By focusing on building lifetime loyalty with the right customers. Instead of focusing on...
June 11, 2019The new accounting standard, Current Expected Credit Loss (CECL), may require significant changes to the data a lender maintains and analyzes, and involves a deeper level of modeling, analysis and reporting than previously required. This eBook provides actionable insights and tips to help you gain confidence in your CECL plan and develop a winning strategy. To download the Ebook or learn more...
June 4, 2019Today’s customer is used to the completely digital experience delivered by businesses like Google and Amazon, which offer convenient end to end purchasing in real time, accessible from anywhere, at any time. They’ve come to expect the same experience from banking services and products as well. So, when banks require new customers to download forms to print, sign, and fax, or be in contact with a...
May 17, 2019No doubt, artificial intelligence (AI) is a buzzword right now. Most of your boards are probably asking you, “What is your AI strategy?" and “What do you plan to do about AI?" Among the more than 200 financial services clients that we serve worldwide, I don't know if I have heard two answers to that question that are the same. That is appropriate, however, because the answer should vary depending...
May 17, 2019Most banks are excited about artificial intelligence (AI). They know it can provide significant benefits for the industry. But many still struggle to see the how it can be applied to their businesses. To address this question, we look at the business objectives consumer banks face today and how artificial intelligence can help to achieve them. Click here to take a copy for yourself .
May 17, 2019When this global bank was launching into personal loans, it turned to Genpact to optimize its contact center experience. In 18 months, new business tripled. Click here to take a copy for yourself.
April 16, 2019Application fraud is one of the most significant challenges for financial institutions, and fighting identity crimes remains an uphill battle as hackers use massive amounts of leaked data and innovative attack methods. This new Aite report reveals the growing losses to application fraud. Executives at more than 30 financial institutions provide deep insights into where the industry is headed and...
March 28, 2019A new Genpact study finds that while banks are investing in digital technology, many customers have yet to fully embrace it, preferring face-to-face or phone interactions for banking queries. But satisfaction with digital channels is not far behind, especially among younger generations. To make their digital investments pay off banks are caught between a rock and a digital place as they work to...
March 8, 2019Generally available consumer credit scoring models can provide great value to lenders in evaluating the risk of loan applicants. These models are designed to distill the predictive power of a large number of consumer factors into a single, easily understood score. While the credit scoring models work well in estimating default likelihood over time, all models eventually may need to be evaluated...
