White Papers
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceJune 16, 2020The pandemic-driven economic crisis has precipitated a flurry of loan activity. As customers rush to take out new loans or modify existing ones from the safety of their homes, banks’ digital capabilities have been put to the test. A survey of 1,006 Americans revealed that banks mostly succeeded in providing customers the digital loan experience they sought during the pandemic. Yet glaring flaws,...
June 2, 2020As America slowly starts to reopen, auto lenders are thinking about how they can transition back to normal. But executives should really be asking themselves whether that’s something consumers want — and if not, what would they prefer? A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on the auto finance industry. In this report, you’ll discover: Up-to-...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMay 21, 2020Do customers even want to go back to a reality where “business as usual” means long lines, bounded banking hours, and physical paperwork? The answer, as this report will show, is a resounding “no.” A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on consumer banking. In this report you’ll discover: Up-to-date consumer sentiment and Corona's impact New...
May 19, 2020Branch colleagues are one of the retail bank’s front lines. They frequently rely on rigid and outdated systems and processes that add complexity and frustration. Managers and associates alike lose too much time on non-customer-facing activities. These current challenges have only been magnified by the current crisis and demand an immediate response for branches to thrive. But, this is also an...
May 11, 2020As consumers increasingly desire faster banking, more convenient access to their accounts and quicker decisions on their loan requests, financial institutions are hamstrung by a rising wave of new financial regulations. The burden includes new and existing regulatory requirements including the CECL accounting standard, KYC/AML, customer disclosures and fair lending laws, while risks of default,...
Community Reinvestment, Digital Innovation & Mobile Banking, Marketing, Communications & Consumer ExperienceApril 9, 2020EVERFI’s National Financial Bee is a nationwide financial literacy initiative for 7th-10th grade students that will run from April 20-24. Sponsored by financial institutions for the students in their communities, the Bee is made up of a 5-part course and an essay contest, where students compete to win up to $10,000 in scholarship prizes. This initiative enables financial institutions to connect...
March 31, 2020As the coronavirus rages on, it’s critical for businesses to adapt to changing customer habits. A recent survey found that 73% of U.S. consumers are doing more remote work or remote errands due to the crisis. Especially as business tapers off, customer-facing remote solutions enable companies to continue to service their customers while keeping the economy running and communities safe. Download...
March 19, 2020We all know that consumer banking behavior is changing, but what do people really want from their checking account? The Novantas 2020 U.S. Bank Shopper Survey, an in-depth research report about consumer checking-account behavior and preferences, answers some of those important questions. This year’s survey includes research on neobanks for the first time and for good reason: consumers are...
January 27, 2020What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch...
Digital Innovation & Mobile Banking, Fraud & Cybersecurity, Marketing, Communications & Consumer ExperienceDecember 20, 2019Your bank is data-rich and can provide insight for future decisions. Machine learning is a way to tap into these data repositories to identify and profile important customer signals, turning raw data into pure gold. This latest infographic from Bridgeforce explains how this can work and how you can keep data analysis in-house. Access Content Here
