By Lightico - Covid-19 Report: Consumers Demand A New Digital Banking Normal

Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer Experience
May 21, 2020

Do customers even want to go back to a reality where “business as usual” means long lines, bounded banking hours, and physical paperwork?  The answer, as this report will show, is a resounding “no.”

A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on consumer banking.

In this report you’ll discover:

  • Up-to-date consumer sentiment and Corona's impact
  • New banking customer expectations
  • New opportunities in banking
  • What to digitize right now

Download the report here

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