White Papers
December 19, 2022Traditional lenders are definitely thinking about technology innovation – with the goals of delivering better consumer service, enabling greater efficiencies and modernizing lending processes. At the recent CBA Live conference, 87 percent of the 94 home equity decision-makers in the innovation forum said they were either already investing in new technology or planned to in the near future. But...
December 14, 2022It’s always difficult to predict what will happen next in the mortgage industry, but there is a consistent theme to what keeps mortgage lending and servicing executives awake at night — profitability and regulatory pressures. Unfortunately these two challenges are often at odds with each other, as compliance costs continue to grow and eat into profit margins. So what investments will deliver the...
December 12, 2022This Lender’s Guide to Appraisal Modernization offers a broad overview of the appraisal modernization challenge facing the mortgage industry, plus tips for managing through the appraisal modernization process at your organization. With this eBook, you’ll: Discover the state of appraisal modernization and its challenges. Explore four critical factors to consider when selecting an appraisal...
October 27, 2022The “halo effect” of COVID, which drove higher CSAT scores, is over and banks must work harder to satisfy consumers. CSAT scores have fallen for almost all the 20 U.S. banks featured in our survey and, with inflation rising, financial institutions face new challenges to keep customers happy and loyal. The digitalization of banking continues to affect consumer behavior and preferences, with...
October 26, 2022Personalization is key. 49% of executives believe their service can be improved, and 55% of executives believe their web experience can be improved. In the banking world, frequent, real-time, transactional engagement with people’s money makes personalization a necessity. See how your business can improve its service with a more personalized approach in Salesforce’s new report. Read the full...
September 28, 2022Historically, many banks considered small-business clients a sub-set of their consumer customers, with little attention paid to what owners and entrepreneurs actually need from a financial institution. That is starting to change, partly spurred by the wave of new entrants zeroing in on the segment and the opportunities that digital channels create. Read more to learn about four key areas of...
August 23, 2022The future is here and it's digital first. After three straight years of unprecedented uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle without missing a beat. In our 2022 global survey of financial services customers, we heard one thing loud and clear. They want intuitive, personalized experiences that emphasize their overall financial...
July 14, 2022We are halfway through 2022 and home lending has swiftly shifted in a direction that many didn’t predict. U.S. mortgage rates have soared above 5%, ARM volume accounts for more than 20% of all mortgage refinance and purchases transactions. Home equity volume is up more than 40% from 2021. Read the full white paper here . Subscribe to Curinos Insights here.
July 7, 2022Credit furnishers aren't in for just another recession. This time around, we're facing the confluence of falling consumer disposable income, rising prices and interest rates, a rocky job market, and a regulatory agency that has proven itself ready and willing to act. The result? A perfect storm of events designed to strain the credit dispute management operations of even the most prepared lender...
July 1, 2022A sudden shift to digital-first engagement and remote work arrangements has put service transformation on a whole new trajectory. Learn why banks and other financial services organizations must adapt to deliver customer support that is: Seamless Personalized Always accessible Read the full whitepaper here .
