White Papers
May 19, 2020Branch colleagues are one of the retail bank’s front lines. They frequently rely on rigid and outdated systems and processes that add complexity and frustration. Managers and associates alike lose too much time on non-customer-facing activities. These current challenges have only been magnified by the current crisis and demand an immediate response for branches to thrive. But, this is also an...
May 11, 2020As consumers increasingly desire faster banking, more convenient access to their accounts and quicker decisions on their loan requests, financial institutions are hamstrung by a rising wave of new financial regulations. The burden includes new and existing regulatory requirements including the CECL accounting standard, KYC/AML, customer disclosures and fair lending laws, while risks of default,...
Community Reinvestment, Digital Innovation & Mobile Banking, Marketing, Communications & Consumer ExperienceApril 9, 2020EVERFI’s National Financial Bee is a nationwide financial literacy initiative for 7th-10th grade students that will run from April 20-24. Sponsored by financial institutions for the students in their communities, the Bee is made up of a 5-part course and an essay contest, where students compete to win up to $10,000 in scholarship prizes. This initiative enables financial institutions to connect...
March 31, 2020As the coronavirus rages on, it’s critical for businesses to adapt to changing customer habits. A recent survey found that 73% of U.S. consumers are doing more remote work or remote errands due to the crisis. Especially as business tapers off, customer-facing remote solutions enable companies to continue to service their customers while keeping the economy running and communities safe. Download...
March 19, 2020We all know that consumer banking behavior is changing, but what do people really want from their checking account? The Novantas 2020 U.S. Bank Shopper Survey, an in-depth research report about consumer checking-account behavior and preferences, answers some of those important questions. This year’s survey includes research on neobanks for the first time and for good reason: consumers are...
January 27, 2020What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch...
Digital Innovation & Mobile Banking, Fraud & Cybersecurity, Marketing, Communications & Consumer ExperienceDecember 20, 2019Your bank is data-rich and can provide insight for future decisions. Machine learning is a way to tap into these data repositories to identify and profile important customer signals, turning raw data into pure gold. This latest infographic from Bridgeforce explains how this can work and how you can keep data analysis in-house. Access Content Here
December 18, 2019Despite the growing interest in digital mortgage originations, mortgage loan cycle time actually grew longer in 2017, to an average of 36 days – an increase of almost a week from the previous year. This increase in loan cycle time means lenders need to look at streamlining other areas of the mortgage process in order to improve profitability and borrower satisfaction. Luckily, there are other...
December 4, 20192020 brings a new decade of business change that will be directly confronted with regulatory and policy mandates of fairness, safety, and protection. In our new paper, KPMG Regulatory Insights evaluates how, in 2020, five business imperatives—technology transformation, customer interaction, payments modernization, market expansion, and cost efficiencies—will force new and differing regulatory...
Digital Innovation & Mobile Banking, Deposits & Payments, Fair & Responsible Banking, Marketing, Communications & Consumer Experience, RiskOctober 29, 2019Retail banking executives are faced with multiple challenges, including driving customer centricity through digital transformation, security and risk management, regulatory compliance and an aging infrastructure. As they develop and implement their strategic plans, how are they addressing the key business and technology trends that are impacting the industry? Annually, CGI leaders around the...
