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By Quadient: Forrester Report: Improve Customer Experiences with Proactive Notifications
Consumers are accustomed to receiving email notifications for everything from bill reminders to service renewals and order confirmations, but as they increasingly opt into digital communications, their inboxes are becoming so inundated that critical messages are getting lost in the mix. In today's fast-paced world, business need to break through the digital noise and capture their customers attention on their preferred channel.
In this Forrester report, Improve Customer Experiences with Proactive Communications, you’ll discover how mobile notifications reduce the time and cost of manual information exchange, automate and accelerate processes that require user actions, Empower customers with end-to-end process transparency, enable customer service to focus on more strategic work, and align CX with process automation technologies & strategies.
Download whitepaper here.