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By Zenarate: How Better Banking Agent Training Drives Industry-Leading Contact Center Metrics
Today’s contact center leaders are under pressure to get agents up to speed faster than ever before. Agents need to be agile and able to solve any big challenge that comes up while simultaneously dealing with difficult customers or prospects. Without proper training, that agility and the ability to think on the spot while leveraging deep knowledge of best and required practices is simply non-existent. AI simulation training offers the most advanced and effective method for quickly getting agents up to speed and proficient at the most challenging customer or prospect scenarios. Contact center agents can leverage AI simulation training solutions like Zenarate AI Coach to develop confident top-performing agents.
Access white paper here.