White Papers
March 1, 2019Consumer engagement has forever changed – and it’s taking place in the digital world now more than ever. Financial institutions are finding it increasingly difficult to consistently create meaningful interactions as this move to digital makes it more challenging to deliver relevant and personalized service. Yet delivering a highly customized experience and offering solutions that make it easy for...
December 17, 2018Financial services companies are challenged to find the best allocation of their investments and resources. Knowing where to begin can make the difference. To help, KPMG developed the Ten Key Regulatory Challenges that provide a high-level look at issues we believe will impact financial services companies in 2019, highlighting both the drivers behind these challenges and possible actions...
December 11, 2018Trillions of dollars in financial agreements are processed each year. This includes credit agreements, loan/lease agreements, new account openings, mortgages, pensions and annuities. Despite the rise of digital adoption within consumer industries, the majority of these financial agreements still rely on manual, semi-manual or disjointed paper processes. Today’s financial services customer is...
December 11, 2018Novantas’ U.S. Shopper Survey trends bank acquisition performance and analyzes changes in consumer preferences over time. The 2018 report reveals a perfect storm of factors that traditional brick-and-mortar banks must navigate in order to stay competitive over the next decade. This report addresses four main factors: Younger generation of prospects, Digital-only competitive threats; Unmet demand...
Auto Finance, Community Reinvestment, Fair & Responsible Banking, Mortgage and Home Equity, Student Lending, Financial EducationNovember 28, 2018The U.S. market has developed into a world of credit haves and have nots. The “haves” are those who are deemed creditworthy and have credit. The “have nots” are those who do not qualify for credit because their credit history is limited or nonexistent. Nearly 20 percent of U.S. consumers are credit invisible. What can be done to render the unbanked and underbanked visible? Imagine a tool to scour...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceNovember 7, 2018Consumers Are Open-Minded People depend on digital channels to manage their financial lives, but they continue to visit the branch. Those who use digital solutions – including new innovations, such as voice-activated banking – are using them more than ever. And consumers are increasingly comfortable with using new kinds of nonfinancial providers to complete different types of transactions. Put...
November 7, 2018Money Management Made Easy Many consumers struggle with managing their finances. Still, they recognize the potential for improvement and look to their financial organizations for help. Broadly, they want enhancements that make money management easier, faster and safer. Highlighted findings from our survey include: Almost one-third (30 percent) of consumers consider managing finances a burden...
November 7, 2018Awareness Enhances the Payments Experience Making consumers aware of the payments options their financial organizations offer, along with how to use certain services, can remove barriers to the adoption of payments technology. Education also can address concerns about security. Our research reveals opportunities for organizations to increase customer knowledge of services and security to improve...
November 5, 2018Novantas’ 2018 Business Banking research relies on data collected from more than 3,100 business-banking decision makers in the U.S. and Canada. It underscores the need for banks to create products and services to meet these new demands. If they don’t, they risk disruption from nimbler fintech competitors and other new entrants who are eager to serve the same segment. Nearly a decade after the...
November 5, 2018Mastercard is committed to ensuring that small business owners across the U.S. have the access to the insight, support and solutions they need not just one day a year…but EVERY day of the year to help them achieve their growth ambitions.
