White Papers
January 11, 2021For Banks, the process of onboarding a new customer can be complex, costly and consequential. A deep discovery will often lead you to a root cause of disconnected process, patch-worked technology and many personas interested in differing areas of the process. This can slow down and negatively impact the customer experience. Learn how to optimize customer onboarding in order to connect customer...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceJanuary 6, 2021As the vaccine continues to roll out, given the advantages of digital banking and the shortcomings of branch banking, there is an elephant in the room that must be addressed: why keep the branch around at all? Is it only a matter of time before the federal regulations that currently make it difficult to close branches loosen up and enable banks to do away with in-person banking once and for all?...
December 15, 2020New Research: Insights from 2,800 financial services leaders on building resilience in the face of crisis. As consumer behavior shifts, there are new opportunities for retail banks. Starting before and going 6 months into the pandemic, this research offers a unique view into how the crisis altered the retail banking industry – and what it can mean for a business like yours. Here’s some of what we...
Digital Innovation & Mobile Banking, Fair & Responsible Banking, Marketing, Communications & Consumer Experience, RiskDecember 15, 2020In this white paper, learn how to: Pursue growth by responding strategically to opportunity Adopt an agile decision-making process Reimagine office life Adapt to your customer’s changing needs Create lasting impact through community service Download white paper here
November 23, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
November 9, 2020Among the greatest challenges faced by banks, broker-dealers and other financial services firms is the ability to readily identify potential risk among the firm's employee and registered population, before it causes reputational harm. RegEd is pleased to share the following report, authored by Neil Katkov, PhD, Head of Risk and Compliance at Celent, which provides an overview of the current...
October 29, 2020Many financial institutions (FIs) are considering artificial intelligence (AI) beyond the abstract and are discovering the practical and profitable use cases for emerging cognitive technologies. As AI becomes demystified and valuable use cases emerge, FIs are coming around to the idea of adopting these technologies across a wide range of key business functions. But what does it look like to...
October 29, 2020Are you using customer feedback to its full extent? A recent study by Huntswood found only 26% of customers are satisfied with their complaints and customer service experience. Utilization of an organization’s customer feedback is imperative for businesses to understand and improve their customer experience. It costs up to 10 times as much to attract a new customer as it does to retain one. Yet,...
October 27, 2020The crisis stemming from the Covid-19 pandemic has created significant volatility and uncertainty in the real estate market. At least 30% of Americans with home loans — about 15 million households — could stop paying if the U.S. economy remains closed through the summer of 2020 and beyond. To effectively mitigate this risk, lenders should proactively evaluate processes and technology and...
October 20, 2020Recently there has been a shift in the first mortgage market – lenders are holding more mortgage loans on the books. This trend, mainly driven by the current rate environment, has lenders seeking more cost-effective options for valuation of residential property loans. This whitepaper outlines the benefit of hybrid appraisals (also known as bifurcated appraisals) for first mortgage transactions...
