White Papers
May 17, 2019When this global bank was launching into personal loans, it turned to Genpact to optimize its contact center experience. In 18 months, new business tripled. Click here to take a copy for yourself.
April 16, 2019Application fraud is one of the most significant challenges for financial institutions, and fighting identity crimes remains an uphill battle as hackers use massive amounts of leaked data and innovative attack methods. This new Aite report reveals the growing losses to application fraud. Executives at more than 30 financial institutions provide deep insights into where the industry is headed and...
March 28, 2019A new Genpact study finds that while banks are investing in digital technology, many customers have yet to fully embrace it, preferring face-to-face or phone interactions for banking queries. But satisfaction with digital channels is not far behind, especially among younger generations. To make their digital investments pay off banks are caught between a rock and a digital place as they work to...
March 8, 2019Generally available consumer credit scoring models can provide great value to lenders in evaluating the risk of loan applicants. These models are designed to distill the predictive power of a large number of consumer factors into a single, easily understood score. While the credit scoring models work well in estimating default likelihood over time, all models eventually may need to be evaluated...
March 1, 2019Consumer engagement has forever changed – and it’s taking place in the digital world now more than ever. Financial institutions are finding it increasingly difficult to consistently create meaningful interactions as this move to digital makes it more challenging to deliver relevant and personalized service. Yet delivering a highly customized experience and offering solutions that make it easy for...
December 17, 2018Financial services companies are challenged to find the best allocation of their investments and resources. Knowing where to begin can make the difference. To help, KPMG developed the Ten Key Regulatory Challenges that provide a high-level look at issues we believe will impact financial services companies in 2019, highlighting both the drivers behind these challenges and possible actions...
December 11, 2018Trillions of dollars in financial agreements are processed each year. This includes credit agreements, loan/lease agreements, new account openings, mortgages, pensions and annuities. Despite the rise of digital adoption within consumer industries, the majority of these financial agreements still rely on manual, semi-manual or disjointed paper processes. Today’s financial services customer is...
December 11, 2018Novantas’ U.S. Shopper Survey trends bank acquisition performance and analyzes changes in consumer preferences over time. The 2018 report reveals a perfect storm of factors that traditional brick-and-mortar banks must navigate in order to stay competitive over the next decade. This report addresses four main factors: Younger generation of prospects, Digital-only competitive threats; Unmet demand...
Auto Finance, Community Reinvestment, Fair & Responsible Banking, Mortgage and Home Equity, Student Lending, Financial EducationNovember 28, 2018The U.S. market has developed into a world of credit haves and have nots. The “haves” are those who are deemed creditworthy and have credit. The “have nots” are those who do not qualify for credit because their credit history is limited or nonexistent. Nearly 20 percent of U.S. consumers are credit invisible. What can be done to render the unbanked and underbanked visible? Imagine a tool to scour...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceNovember 7, 2018Consumers Are Open-Minded People depend on digital channels to manage their financial lives, but they continue to visit the branch. Those who use digital solutions – including new innovations, such as voice-activated banking – are using them more than ever. And consumers are increasingly comfortable with using new kinds of nonfinancial providers to complete different types of transactions. Put...
