White Papers
March 12, 2020Improper handling of customer feedback, both positive and negative, rates at the top of the list when it comes to poor customer management. These experiences shape the relationships you have with your customers and can have a huge impact on your long-term financial projections if not taken seriously. In fact, over $60 billion is lost each year because of poor service. Evidently, things will go...
January 27, 2020What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch...
Digital Innovation & Mobile Banking, Fraud & Cybersecurity, Marketing, Communications & Consumer ExperienceDecember 20, 2019Your bank is data-rich and can provide insight for future decisions. Machine learning is a way to tap into these data repositories to identify and profile important customer signals, turning raw data into pure gold. This latest infographic from Bridgeforce explains how this can work and how you can keep data analysis in-house. Access Content Here
December 18, 2019Despite the growing interest in digital mortgage originations, mortgage loan cycle time actually grew longer in 2017, to an average of 36 days – an increase of almost a week from the previous year. This increase in loan cycle time means lenders need to look at streamlining other areas of the mortgage process in order to improve profitability and borrower satisfaction. Luckily, there are other...
December 4, 20192020 brings a new decade of business change that will be directly confronted with regulatory and policy mandates of fairness, safety, and protection. In our new paper, KPMG Regulatory Insights evaluates how, in 2020, five business imperatives—technology transformation, customer interaction, payments modernization, market expansion, and cost efficiencies—will force new and differing regulatory...
Digital Innovation & Mobile Banking, Deposits & Payments, Fair & Responsible Banking, Marketing, Communications & Consumer Experience, RiskOctober 29, 2019Retail banking executives are faced with multiple challenges, including driving customer centricity through digital transformation, security and risk management, regulatory compliance and an aging infrastructure. As they develop and implement their strategic plans, how are they addressing the key business and technology trends that are impacting the industry? Annually, CGI leaders around the...
October 24, 2019Over the past decade, the financial services industry has faced significant workforce challenges including a changing employee demographic, increased competition for top-level talent and even an evolution in the nature of the work itself, as digital, automation and cognitive technologies move increasingly into the mainstream. To address these headwinds and maintain competitiveness on a shifting...
October 23, 2019Banktech is the driving force behind consumer banking improvements. It's extending consumer value into new and exciting areas for both customers and banks. Modern technology solutions like banktech can streamline critical business functions as they enable business change and expand customer value. Bridgeforce has a track record of successful execution when helping businesses improve control of...
October 21, 2019Industry experts have been talking about digital transformation for years, but stories about true progress are rare. Our experience shows us that organizations aren’t getting stuck on the technology, but the human element of transformation. We see several themes emerge that cause organization progress to slow, or even halt, digital transformation success. In our latest viewpoint, we’re exploring...
October 15, 2019Deposit and product teams to EVPs of Retail Banking all have different goals but at the end of the day they still ask themselves the same question, “how do I grow my deposits business?” In Winning Back Growth for Your Deposits Business, industry expert Dustin Allen breaks down how you can start using what your institution has now to not fight disruptors, but join them. In this guide you will...
