White Papers
Auto Finance, Community Reinvestment, Fair & Responsible Banking, Mortgage and Home Equity, Student Lending, Financial EducationNovember 28, 2018The U.S. market has developed into a world of credit haves and have nots. The “haves” are those who are deemed creditworthy and have credit. The “have nots” are those who do not qualify for credit because their credit history is limited or nonexistent. Nearly 20 percent of U.S. consumers are credit invisible. What can be done to render the unbanked and underbanked visible? Imagine a tool to scour...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceNovember 7, 2018Consumers Are Open-Minded People depend on digital channels to manage their financial lives, but they continue to visit the branch. Those who use digital solutions – including new innovations, such as voice-activated banking – are using them more than ever. And consumers are increasingly comfortable with using new kinds of nonfinancial providers to complete different types of transactions. Put...
November 7, 2018Money Management Made Easy Many consumers struggle with managing their finances. Still, they recognize the potential for improvement and look to their financial organizations for help. Broadly, they want enhancements that make money management easier, faster and safer. Highlighted findings from our survey include: Almost one-third (30 percent) of consumers consider managing finances a burden...
November 7, 2018Awareness Enhances the Payments Experience Making consumers aware of the payments options their financial organizations offer, along with how to use certain services, can remove barriers to the adoption of payments technology. Education also can address concerns about security. Our research reveals opportunities for organizations to increase customer knowledge of services and security to improve...
November 5, 2018Novantas’ 2018 Business Banking research relies on data collected from more than 3,100 business-banking decision makers in the U.S. and Canada. It underscores the need for banks to create products and services to meet these new demands. If they don’t, they risk disruption from nimbler fintech competitors and other new entrants who are eager to serve the same segment. Nearly a decade after the...
November 5, 2018Mastercard is committed to ensuring that small business owners across the U.S. have the access to the insight, support and solutions they need not just one day a year…but EVERY day of the year to help them achieve their growth ambitions.
October 17, 2018Mastercard has released an infographic which outlines the status of contactless acceptance in the U.S. Learn how this trend can offer consumers and small businesses an unmatched combination of simplicity, safety and security, as well as a decreased dependence on cash. For merchants, it has the potential to positively impact customer loyalty. Click here to view how this trend is impacting...
October 4, 2018New technologies entering the mainstream in financial services have the potential to level the playing field for banks and credit unions competing with larger institutions. Our first report on this topic explored the critical factors financial institutions must consider when reacting to digital transformation. Part two of this series will include: How voice recognition and authentication could...
September 18, 2018Although leaders understand that automation can help more efficiently and effectively measure and address ethics and compliance risks, more than half of the 206 U.S. chief information officers (CIOs) and chief compliance officers (CCOs) surveyed by KPMG indicate they are not yet automating their compliance activities. And, while 90 percent plan to increase funding for automation, just 1 in 5 has...
August 27, 2018Organizations want to stay on the positive side of regulatory, compliance and ethical risk while increasingly looking at how best to bridge business and compliance objectives. As such, the promise of artificial intelligence and automation gives rise to hopes of reducing and optimizing operational and compliance spend. While regulatory technology (RegTech) has great value across industries and is...
