White Papers
September 8, 2017Getting businesses to shift their banking relationship is a challenge. However, most banks still have limited or no direct marketing budget targeted to small businesses. Banks not capitalizing on this high return opportunity often tend to relate a history of underwhelming results from small business campaigns. This is not surprising, given the analytic complexity necessary for success. However,...
September 6, 2017Bank marketers are being challenged to deliver better results at greater speed and less cost. Its stretching and challenging org structures throughout the industry in ways we haven’t seen before and it’s never been more daunting than in today’s digital marketplace, where prospects roam across many channels expecting personalized service. Is your marketing team prepared to compete and win in this...
August 24, 2017Can your organization meet heightened demands for compliance data and analytics (D&A)? How can you help your organization to prepare to meet regulatory expectations today and into the future? This paper sets forth five key areas that CCOs can utilize as they chart a course for more robust, and predictive, D&A capabilities. The viewpoints presented in this paper leverage the experience and...
August 16, 2017Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” If your collections strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text. By using more sophisticated...
August 1, 2017Banks have invested billions of dollars into digital servicing capabilities in recent years. Yet, less investment and change has occurred within Collections and Default Management – outbound phone-based dialing and written communications are still the dominant strategies when customers become delinquent. There’s change on the horizon. Significant shifts in customer expectations, technology, and...
July 12, 2017Consumer adoption of technology and shifting preferences toward digital channels have been the impetus for bank innovation for several years. But did you know that the majority of U.S. shoppers are now in segments that either don’t use bank branches, don’t care much for them...or both? Novantas’s 2017 Omni-Channel Shopper Survey indicates that the pace of bank innovation needs to ramp up...
June 12, 2017The right decisioning vendor can mean the difference between mediocrity and success. Wondering how to identify and choose the best vendor for your unique needs? Check out the Zoot Guide to Choosing a Decisioning Vendor for actionable insights into the selection process. Please click link to access, A Zoot Guide: How to Choose the Right Decisioning Vendor .
CBA General Programs, Checking Account Disclosures, Deposits & Payments, Fair & Responsible Banking, Financial Education, Student LendingApril 19, 2017Many industries, such as financial services, are looking to develop ways to leverage mobile capabilities. The goal is to use mobile to attract new customers, but also to engage and cement relationships with current customers. The challenge lies in the execution. To be effective, you’ll need to determine how to develop innovative ways to leverage the technology and your data and turn that into an...
Auto Finance, CBA General Programs, CFPB, Credit Card Disclosures, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Mortgage and Home Equity, Preemption, Telephone Consumer Protection Act, UDAAPMarch 22, 2017Download Whitepape r. KPMG LLP (KPMG) is pleased to announce the release of the new point-of-view document related to our Chief Compliance Officer (CCO) Survey findings , The compliance journey: Boosting the value of compliance in a changing regulatory climate . In a time of new U.S. administrative impacts to the regulatory environment, determining how to boost the value you get from your...
Auto Finance, Community Reinvestment, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Financial Education, Mortgage and Home Equity, Small Business Lending, Student LendingMarch 15, 2017Even the more sophisticated data-driven financial services marketers are struggling to figure out how to effectively and efficiently integrate personalization into multichannel customer and prospect marketing strategies. This iteration of the Epsilon 5 & 5 is intended to trigger some contrarian thoughts and challenge your marketing status quo. In this issue, we’ll talk about personalization,...
