White Papers
Auto Finance, CBA General Programs, CFPB, Credit Card Disclosures, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Mortgage and Home Equity, Preemption, Telephone Consumer Protection Act, UDAAPMarch 22, 2017Download Whitepape r. KPMG LLP (KPMG) is pleased to announce the release of the new point-of-view document related to our Chief Compliance Officer (CCO) Survey findings , The compliance journey: Boosting the value of compliance in a changing regulatory climate . In a time of new U.S. administrative impacts to the regulatory environment, determining how to boost the value you get from your...
Auto Finance, Community Reinvestment, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Financial Education, Mortgage and Home Equity, Small Business Lending, Student LendingMarch 15, 2017Even the more sophisticated data-driven financial services marketers are struggling to figure out how to effectively and efficiently integrate personalization into multichannel customer and prospect marketing strategies. This iteration of the Epsilon 5 & 5 is intended to trigger some contrarian thoughts and challenge your marketing status quo. In this issue, we’ll talk about personalization,...
January 30, 2017The spirit of SCRA is rooted in the basic premise that Servicemembers should receive certain benefits and/or protections while defending our nation so they can focus on the job at hand. This paper provides best practices in regulatory compliance and customer experience with proven components for interacting with and managing obligations for this unique segment of customers. It also highlights...
December 20, 2016Kiran Analytics conducted its 2 nd annual survey of executives from 50 retail banks to gain insights about branch transformation. Key findings indicate that workforce optimization is among the top priorities. Talent acquisition/retention and aligning selling capacity to market opportunity are key challenges. Read the survey findings report and learn what they are doing to meet those challenges...
December 20, 2016Are you addressing all the necessary elements to meet the increased regulatory expectations for credit reporting and disputes handling? Taking a closer look into your processes and programs can help organizations be prepared. Download our special report that highlights how to achieve data accuracy, manage disputes and take actions to mitigate your risk in consumer reporting. www.bridgeforce.com
November 29, 2016“Where do we start?” is a question institutions often ask when preparing for an upcoming regulatory exam. This article examines the answer to that question through an operational lens with a focus on how to prepare. It outlines recommended core functions, processes and organizational approaches to achieve exam readiness. www.bridgeforce.com
November 17, 2016Technology-driven investments require time, resources and budget dollars. Many risks exist that should be carefully weighed throughout the entire implementation process. This article provides key considerations and best practices to employ when selecting and implementing new core loan servicing and risk management systems. www.bridgeforce.com
October 11, 2016As generations mature and innovation drives new payments methods, how are preferences and needs evolving? The quarterly consumer trends survey from Fiserv provides answers and insights that financial institutions, billers and other providers can use to understand consumer needs to drive adoption, satisfaction and long-term profitable relationships. Key findings include: consumers overwhelmingly...
October 3, 2016This article focuses on how compliance leaders are executing their monitoring and testing responsibilities; how they are seeking to further enhance their monitoring and testing activities to realize greater value in their compliance efforts, the role of data and technology in compliance monitoring, and also current challenges. This article includes insights from KPMG professionals' firsthand...
September 20, 2016How are people managing their finances? What tools and services would make their lives easier? This quarterly consumer trends survey from Fiserv provides answers and insights to help financial institutions understand consumer preferences and drive satisfaction, loyalty and profitability. Key findings in this survey on household finances include: A majority of people report high satisfaction with...
