White Papers
August 1, 2017Banks have invested billions of dollars into digital servicing capabilities in recent years. Yet, less investment and change has occurred within Collections and Default Management – outbound phone-based dialing and written communications are still the dominant strategies when customers become delinquent. There’s change on the horizon. Significant shifts in customer expectations, technology, and...
July 12, 2017Consumer adoption of technology and shifting preferences toward digital channels have been the impetus for bank innovation for several years. But did you know that the majority of U.S. shoppers are now in segments that either don’t use bank branches, don’t care much for them...or both? Novantas’s 2017 Omni-Channel Shopper Survey indicates that the pace of bank innovation needs to ramp up...
June 12, 2017The right decisioning vendor can mean the difference between mediocrity and success. Wondering how to identify and choose the best vendor for your unique needs? Check out the Zoot Guide to Choosing a Decisioning Vendor for actionable insights into the selection process. Please click link to access, A Zoot Guide: How to Choose the Right Decisioning Vendor .
CBA General Programs, Checking Account Disclosures, Deposits & Payments, Fair & Responsible Banking, Financial Education, Student LendingApril 19, 2017Many industries, such as financial services, are looking to develop ways to leverage mobile capabilities. The goal is to use mobile to attract new customers, but also to engage and cement relationships with current customers. The challenge lies in the execution. To be effective, you’ll need to determine how to develop innovative ways to leverage the technology and your data and turn that into an...
Auto Finance, CBA General Programs, CFPB, Credit Card Disclosures, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Mortgage and Home Equity, Preemption, Telephone Consumer Protection Act, UDAAPMarch 22, 2017Download Whitepape r. KPMG LLP (KPMG) is pleased to announce the release of the new point-of-view document related to our Chief Compliance Officer (CCO) Survey findings , The compliance journey: Boosting the value of compliance in a changing regulatory climate . In a time of new U.S. administrative impacts to the regulatory environment, determining how to boost the value you get from your...
Auto Finance, Community Reinvestment, Fraud & Cybersecurity, Deposits & Payments, Fair & Responsible Banking, Financial Education, Mortgage and Home Equity, Small Business Lending, Student LendingMarch 15, 2017Even the more sophisticated data-driven financial services marketers are struggling to figure out how to effectively and efficiently integrate personalization into multichannel customer and prospect marketing strategies. This iteration of the Epsilon 5 & 5 is intended to trigger some contrarian thoughts and challenge your marketing status quo. In this issue, we’ll talk about personalization,...
January 30, 2017The spirit of SCRA is rooted in the basic premise that Servicemembers should receive certain benefits and/or protections while defending our nation so they can focus on the job at hand. This paper provides best practices in regulatory compliance and customer experience with proven components for interacting with and managing obligations for this unique segment of customers. It also highlights...
December 20, 2016Kiran Analytics conducted its 2 nd annual survey of executives from 50 retail banks to gain insights about branch transformation. Key findings indicate that workforce optimization is among the top priorities. Talent acquisition/retention and aligning selling capacity to market opportunity are key challenges. Read the survey findings report and learn what they are doing to meet those challenges...
December 20, 2016Are you addressing all the necessary elements to meet the increased regulatory expectations for credit reporting and disputes handling? Taking a closer look into your processes and programs can help organizations be prepared. Download our special report that highlights how to achieve data accuracy, manage disputes and take actions to mitigate your risk in consumer reporting. www.bridgeforce.com
November 29, 2016“Where do we start?” is a question institutions often ask when preparing for an upcoming regulatory exam. This article examines the answer to that question through an operational lens with a focus on how to prepare. It outlines recommended core functions, processes and organizational approaches to achieve exam readiness. www.bridgeforce.com
