White Papers
September 30, 2019Two things generally happen when your customers start their home buying process. They are overwhelmed with the amount of choices as they look for a lender and then again are overwhelmed by the complexity of your loan application process. True customer-centricity alleviates many of the stresses ailing your customers by keeping your institution top of mind before they even start down the path to...
September 30, 2019Credit reporting dispute volumes are on the rise. The CFPB has recorded a 134% increase in disputes over the last two years driven by inaccurate data, incomplete processing, and ineffective communication. How can you create a successful framework that lowers credit reporting disputes in your organization? This infographic shares what you can do to stem the rising tide of disputes. Access Content...
September 25, 2019Marketplace lenders are disrupting the lending industry by making the process easier, faster, and more customer-centric. In response, traditional banks are implementing new strategies that are more focused on the customer and that engage the customer throughout their journey with the bank. In this guide, you will: Hear from US Consumers who have opened a HELOC in the past 12 months Develop...
August 27, 2019The collections landscape is rapidly changing. As the CFPB heats up proposed rule changes, there’s a definite shift away from dialer-based strategies. At the same time, data shows that more consumers are relying on mobile devices to complete tasks and connect with customer service. This Bridgeforce Blog provides actions you should take to start your digital enablement process and build a digital...
August 20, 2019Implementing new technology is a great way to improve efficiency, effectiveness, and customer experience – but these technological projects commonly fail upon implementation when attention is not given to each critical step in the process. Bridgeforce has highlighted the essential, yet often overlooked, areas of project implementation and explains how these steps support a successful rollout in...
July 15, 2019The time has come for the traditional role of information technology (IT) in banking to transform. No longer are IT professionals expected to simply manage on-premises systems and servers. Today’s chief information officer (CIO) must look to outsource a wide variety of functions to the cloud, freeing up resources to focus on the rapid iteration of new products, services and processes, efficiently...
July 1, 2019The financial industry is drastically changing. Emerging tech startups are quickly outpacing traditional financial brands—Goldman Sachs’ Marcus attracted $45 billion in deposits and $5 billion in loans in fewer than three years. So how can financial brands compete with some of the most advanced brands today? By focusing on building lifetime loyalty with the right customers. Instead of focusing on...
June 11, 2019The new accounting standard, Current Expected Credit Loss (CECL), may require significant changes to the data a lender maintains and analyzes, and involves a deeper level of modeling, analysis and reporting than previously required. This eBook provides actionable insights and tips to help you gain confidence in your CECL plan and develop a winning strategy. To download the Ebook or learn more...
June 4, 2019Today’s customer is used to the completely digital experience delivered by businesses like Google and Amazon, which offer convenient end to end purchasing in real time, accessible from anywhere, at any time. They’ve come to expect the same experience from banking services and products as well. So, when banks require new customers to download forms to print, sign, and fax, or be in contact with a...
May 30, 2019The adoption of artificial intelligence (AI) capabilities, as well as ongoing enhanced analytics and technology advances, is accelerating across financial institutions, creating evolving regulatory and compliance challenges. AI presents both existing and uniquely applied regulatory and compliance challenges that must be addressed in governance and controls upfront and ongoing. Regulators are...
