White Papers
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMarch 23, 2021Improve bank performance and loyalty by enhancing the financial wellness of customers. Download the Financial Wellness Plan here
March 16, 2021Collections organizations are initiating or enhancing digitalization to keep up with behaviors and preferences of a digital-first customer. In fact, 75% of industry executives surveyed plan to accelerate digitalization and automation across the business in 2021 (Bridgeforce Survey, Jan. 2021). This large push means organizations across the industry are weighing the pros and cons of building vs...
March 9, 2021In this report, Lightico breaks down the trends and patterns that have emerged in banking consumer sentiment from the start of the pandemic till now, February 2021. You’ll discover: Survey results on the state of consumer habits in banking from March 2020 until February 2021 Key areas for digitization Ways to secure immediate return on digitization Download the report here
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceMarch 9, 2021Today’s Farm Credit System lenders face many crucial challenges. From evolving customer expectations and growing competition, to aging legacy technology and an uncertain economic climate, agricultural lenders must consider innovation through digital transformation as they look to overcome these challenges. This white paper will explore the above pain points and provide a compelling argument for a...
February 24, 2021In this survey of over 1,200 branch banking employees, explore current digital transformation trends in branch scheduling processes, execution and efficiency, and communications. Learn why today’s branch banking employees are placing higher value on: Streamlining administrative tasks and communication Automating and optimizing labor forecasting/scheduling processes Improving customer engagement...
February 11, 2021How should companies new to collections get started? In this webinar, Jan Hansson (Vice President Debt Collection, Klarna) shares his insights as a veteran of the debt collections space. Jan speaks with Ohad Samet (Co-founder and CEO, TrueAccord) about Klarna’s journey into digital debt collection. They discuss the transformational impact that digital collections have delivered for Klarna,...
Digital Innovation & Mobile Banking, Deposits & Payments, Marketing, Communications & Consumer ExperienceFebruary 4, 2021Customers are moving to digital channels faster than they have in the past. Online banking use has risen by 23%, and mobile banking use is up by 30%. These changes are likely to be permanent, accelerating the migration to digital channels by three to four years over precrisis trends. As customers move online, banks’ position at the intersection of the customer and financial services is coming...
February 1, 2021Looking beyond a challenging 2020, U.S. banks are poised for significant growth cycle in 2021. RSM’s Financial Industry Analyst, Brandon Koeser, outlines many of the key factors that will positively contribute to this growth in the banking sector in 2021, and shares RSM’s view on how banks are leaving 2020 behind and are well positioned to capitalize on increased momentum in 2021 to help drive...
January 25, 2021Join Salesforce and NYU as we discuss how we can root out racial bias in the mortgage and lending industry. Access webinar here
January 20, 2021Being there for your customers and pursuing your business goals go hand-in-hand during times of rapid change. In this white paper, learn how to: pursue growth by responding strategically to opportunity; adopt an agile decision-making process; reimagine office life; adapt to your customer’s changing needs; and create lasting impact through community service. Download white paper here
