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Spotlight
CFPB Committee

The CFPB Committee anticipates and proactively addresses Bureau-related issues and offers rapid and constructive responses. Members engage and maintain dialogue with the CFPB to communicate the impact of regulations on both banks and consumers. The Committee focuses on overarching issues such as enforcement, regulatory coordination and data collection. The Committee also focuses on consumer complaints and operates an active subcommittee dedicated to the topic. Members collaborate with other CBA committees on specific issues within their purview. In addition to addressing issues as they arise, members also will benefit from networking, sharing best practices and understanding industry trends.
The Committee's goals are to:
- Anticipate and respond to CFPB issues rapidly and constructively;
- Preserve an ongoing dialogue with CFPB executives and staff;
- Collaborate with other CBA Committees on relevant issues;
- Oversee and manage the CBA Consumer Complaints Subcommittee to address operational, analytical and technical issues; and
- Maintain CBA as the premier trade association for retail issues under the purview of the CFPB.
Consumer Complaints Subcommittee
Reporting to the CFPB Committee, members of this Subcommittee collaborate and evaluate specific areas within consumer complaints and the CFPB’s complaint systems. The Subcommittee’s focus includes technical, operational and analytical aspects of the complaint process, system upgrades and implementation. Members maintain a dialogue with the CFPB’s Office of Consumer Response to discuss challenges and offer opportunities for improvement.
Questions?
For more information about the mission and goals of CBA's CFPB Committee or Consumer Complaints Subcommittee, contact Angie Berkey or call (202) 552-6369. For information about participating on the Committee or Subcommittee, contact Kevin O'Connor or call (202) 552-6376.
CFPB Committee Members
Brian Cahoon
Chair
Director, Compliance Risk Management
BMO Harris Bank
Chicago, IL
Jennifer Ruggiero
Vice Chair
Group Vice President, Centralized Compliance, Core Bank Compliance Officer
M&T Bank Corporation
Buffalo, NY
Rodney Abele
Senior Counsel, Regulatory Policy
PNC Financial Services Group, Inc.
Pittsburgh, PA
Manuel Alvarado
Senior Vice President, Compliance & Risk Management
MUFG Union Bank, N.A.
Fairfield, CA
Jeffrey Bloch
Vice President, Deputy Director, Regulatory Affairs
U.S. Bancorp
Washington, DC
Rhonda Brier
Valley National Bank
Wayne, NJ
Conchata Brown
Director of BSA/AML/OFAC Compliance
First Horizon National Corporation
Memphis, TN
Molly Cheraso
Lead Manager, Key Community Bank Business Risk and Controls
KeyBank
Cleveland, OH
Cindy Collins
Senior Vice President, Chief Compliance Officer
Hancock Whitney Bank
New Orleans, LA
Robin Faircloth
First Vice President, Compliance Officer
Liberty Bank
Middletown, CT
Leslie Field
MidFirst Bank
Oklahoma City, OK
Bryan Filipowicz
SVP, Fair Lending Compliance Officer | Compliance and Operational Risk Management
Associated Bank
Green Bay, WI
Ashlee Flores
Berkshire Bank
Pittsburg, MA
Sophia Garza
Associate General Counsel II
Woodforest National Bank
The Woodlands, TX
Kevin Georgetti
Chief Compliance Officer
First United Bank & Trust
Durant, OK
Jennifer Harris
Senior Vice President
Webster Bank, N.A.
Southington, CT
Dennis Hermonstyne
Chief Compliance Officer
Santander Bank, N.A.
Boston, MA
Tangie Holland
Senior Vice President, Fair and Responsible Banking Manager
Regions Financial Corporation
Birmingham, AL
Christine Jaranowski
Vice President Compliance Partner Lead
Flagstar Bank
Troy, MI
Sue Jenkins
Compliance Analyst III
Atlantic Union Bank
Glenn Allen, VA
Kisha Jones
Assistant General Counsel-Consumer Banking
Bank of America
Charlotte, NC
Karl Kaufmann
Senior Vice President, Chief Banking and Regulatory Counsel
Synchrony Financial
Charlotte, NC
Patricia Latella
Comerica
Dallas, TX
Marc Lavoie
Vice President, Regulatory Relationship Manager
TD Bank
Falmouth, ME
Gregory Lutz
Senior Compliance Director, Fair and Responsible Banking
Ally Bank
Charlotte, NC
Steve McClain
VP, Compliance Director, Consumer & Business Practices Compliance
Fifth Third Bancorp
Cincinnati, OH
Linda Metzmaier
SVP, Deputy Chief Risk & Chief Compliance Officer
First Commonwealth Bank
Wesford, PA
Gary Pacos
Chief Compliance Officer
Bank OZK
Little Rock, AR
Susan Porcello
VP, Assistant Director of Compliance
Rockland Trust Company
Plymouth, MA
Kate Prochaska
Director & Senior Counsel, Regulatory Policy
Discover Financial Services
Washington, DC
Cindy Reeves
EVP & Director of Bank Compliance
Frost Bank
San Antonio, TX
Emilio Revilla
Managing Vice President C hief Counsel, Regulatory Advisory
Capital One Financial Corporation
Richmond, VA
Aaron Rykowski
SVP - Chief Compliance Officer
WesBanco Bank, Inc.
Wheeling, WV
Michele Scarbrough
Director, Global Regulatory Strategy & Policy, CAO
Citigroup Inc.
Washington, DC
Kelly Schlitz
Senior Vice President, Chief Compliance Officer
Banner Bank
Walla Walla, WA
Tawnya Schoolitz
Chief Compliance Officer
First Interstate BancSystem
Billings , MT
George Seeberger
General Counsel
1st Financial Bank
Darien, CT
Kristie Shields
Executive Vice President, Chief Compliance Counsel
Mechanics Bank
Irvine, CA
Nichole Shimamoto
Chief Compliance Officer
Bank of Hawaii
Honolulu, HI
Nicole Smith Jones
Managing Director, Bank Compliance
Charles Schwab & Co., Inc.
Henderson, NV
Tammy Stacy
Vice President, Principal Compliance Officer
Bank of the West
Tempe, AZ
Susan Steinthal
Citizens Financial Group
,
Quyen Truong
Office of Government Affairs
The Goldman Sachs Group, Inc.
Washington, DC
Julie Vanderslice
Chief Compliance Officer
United Bank
Vienna, VA
Kim Wallace
Executive Director
USAA Federal Savings Bank
Valparaiso, IN
Sean Walther
Deputy Chief Compliance Officer
Huntington Bancshares Incorporated
Columbus, OH