The mission of CBA’s Default Management Committee is to focus on education, legislative and regulatory issues and benchmarking for consumer, mortgage and small business default within banks. This Committee is committed to taking a leadership role in providing members with an appropriate open forum to discuss best practices, emerging trends, offer networking opportunities and provide advocacy in the federal legislative and regulatory environment.
The Committee's goals are to:
Head of Consumer Collections & Servicing
Default Management Executive
Jeoff Begin
Head of US Collections & NA SBSA
BMO
Heather Bentley
Head of Consumer Specialty Operations
Citizens Financial Group
Kelli Clements
Vice President | Director of Customer Solutions
Fifth Third Bancorp
Scott Collier
Senior Vice President, Special Assets Manager
Truist Financial Services
Rob Cook
Assistant General Counsel & Director
Discover Financial Services
Brian Coughlin
Vice President, Consumer Default Manager| Consumer and Business Banking
Associated Bank
Nancy Cunningham
Senior Vice President, Retail Resolution Manager, Credit Resolution Unit
WesBanco Bank, Inc.
Frank Cusmano
Senior Vice President, Default Services Director
Huntington Bancshares Incorporated
Gabe Danyow
First Senior Vice President, Director of Mortgage Operations
Valley National Bank
Rachel Driskill
Senior Vice President, Director of Default Servicing & Collections
First Horizon National Corporation
Bill Duffy
Senior Vice President, Collections and Recovery Strategy
Synchrony Financial
John Farmer
Senior Vice President, Senior Credit Officer
Eastern Bank
Trenna Farr
Regions Financial Corporation
Jason Finagan
Executive Vice President, Special Assets Retail Services
Bank OZK
Amy Gunter
Mgr, Retail Lending Center
Synovus Financial Corporation
Tong Han
Vice President, Head of Collections Center of Excellence
SoFi Bank
Anthony Hark
Senior Vice President, Collections and Recovery
PNC Financial Group, Inc.
Stephanie Jeffery
Managing Director, Head of Customer Assistance Collections and Recoveries
The Goldman Sachs Group
Povilas Jocas
Director of Legal Collections, US & Canada
American Express
Robert Kraus
Senior Director, Default and Collateral Risk
Santander Bank, N.A.
Anthony Lipsky
Director of Consumer & Small Business Underwriting
Woodforest National Bank
John Marecki
Vice President, CLC Collection Manager
Comerica
Jeff Markley
Administrative Vice President, Consumer Default Services Manager
M&T Bank Corporation
Jeffrey Mather
Senior Vice President, Consumer Loan Collections
Zions Bancorp
Alan McCabe
Senior Vice President
Frost Bank
Darren Nadin
Head of US Customer Assistance
James Piper
Senior Business Director, US Card
Capital One Financial Corporation
Blerta Profiri
Managing Director, Head of Card and Retail Collections Risk Strategies
JPMorgan Chase
Jeremy Ruth
Vice President, Sr. Director, Default Account Servicing
Arvest Bank
Harry Smith
Senior Vice President, Credit Risk Management
U.S. Bancorp
Steven Talbot
Vice President, Mortgage Assistance Center
Atlantic Union Bank
Andy Walch
Senior Vice President
Bank of America
Martin Wiggins
AVP, Member Debt Solutions
USAA Federal Savings Bank