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CBA
Default Management Committee

The mission of CBA’s Default Management Committee is to focus on education, legislative and regulatory issues and benchmarking for consumer, mortgage and small business default within banks.
This Committee is committed to taking a leadership role in providing members with an appropriate open forum to discuss best practices, emerging trends, offer networking opportunities and provide advocacy in the federal legislative and regulatory environment.
The goals of the Committee are to:
- Develop/share solutions for improving the customer experience;
- Work with legislators and regulators on compliance issues in order to effectuate best practices;
- Coordinate with other bank and nonbank trade associations in order to promote comprehensive default management solutions for all industry stakeholders; and
- Provide conference programming to facilitate better informed default management practitioners and vendors.
Questions?
For more information about the mission and goals of CBA's Default Management Committee, or for information about participating on this or other CBA Committees, contact Kevin O'Connor or call (202) 552-6376.
Default Management Committee Members
Michael Grossberg
Chair
Head of Consumer Collections & Servicing
Wells Fargo and Company, Inc.
Cleveland, OH
David Desantis
Vice Chair
Default Management Executive
KeyBank
Cleveland, OH
Jeoff Begin
Head of US Collections & NA SBSA
BMO Harris Bank
Brookfield, WI
Mike Bentjen
Director, Credit Risk
First National Bank of Omaha
Omaha, NE
Heather Bentley
Head of Consumer Specialty Operations
Citizens Financial Group
Providence, RI
Kelli Clements
Vice President | Director of Customer Solutions
Fifth Third Bancorp
Cincinnati, OH
Scott Collier
Senior Vice President, Special Assets Manager
Truist Financial Services
Greenville, NC
Nancy Cunningham
SVP & Retail Resolution Manager / Credit Resolution Unit
WesBanco Bank, Inc.
Wheeling, WV
Frank Cusmano
Huntington Bancshares Incorporated
Columbus, OH
Gabe Danyow
FSVP, Director of Mortgage Operations
Valley National Bank
Wayne, NJ
Rachel Driskill
SVP, Director of Default Servicing & Collections
First Horizon National Corporation
Knoxville, TN
Bill Duffy
SVP, Collections and Recovery Strategy
Synchrony Financial
New York, NY
John Farmer
Senior Vice President, Senior Credit Officer
Eastern Bank
Boston, MA
Jason Finagan
EVP, Special Assets Retail Services
Bank OZK
Cumming, GA
Anthony Hark
SVP, Collections and Recovery
PNC Financial Group, Inc.
Brecksville, OH
Stephanie Jeffery
Managing Director, Head of Customer Assistance Collections and Recoveries
The Goldman Sachs Group, Inc.
,
Povilas Jocas
Director of Legal Collections, US & Canada
American Express
New York, NY
Gail Kilmer
Managing Director, Consumer and Community Banking
JPMorgan Chase
, PA
Robert Kraus
Senior Director, Default and Collateral Risk
Santander Bank, N.A.
E. Providence, RI
Stephen Leggett
Vice President – Loan Resolutions
Texas Dow Employees Credit Union
Houston, TX
Anthony Lipsky
Director of Consumer & Small Business Underwriting
Woodforest National Bank
The Woodlands, TX
John Lord
Senior Vice President
Bank of the West
San Ramon, CA
John Marecki
Vice President, CLC Collection Manager
Comerica
Auburn Hills, MI
Jeff Markley
Administrative Vice President, Consumer Default Services Manager
M&T Bank Corporation
Getzville, NY
Jeffrey Mather
Senior Vice President, Consumer Loan Collections
Zions Bancorp
West Valley City, UT
Alan McCabe
Senior Vice President
Frost Bank
San Antonio, TX
Georgia Melas
Executive Vice President and Chief Credit Officer
Berkshire Bank
Boston, MA
Tim Olah
U.S. Personal Banking, Managing Director, Head of Collection and Recovery Strategy
Citigroup Inc.
Wilmington, DE
James Piper
Capital One Financial Corporation
Washington, DC,
Jeremy Ruth
VP - Sr. Director Default Account Servicing
Arvest Bank
Fort Smith, AR
Harry Smith
Senior Vice President, Credit Risk Management
U.S. Bancorp
Horsham, PA
Steven Talbot
Vice President, Mortgage Assistance Center
Atlantic Union Bank
Ashland, VA
Andy Walch
Senior Vice President
Bank of America
Newark, DE
Martin Wiggins
AVP, Member Debt Solutions
USAA Federal Savings Bank
Phoenix, AZ