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Spotlight
Default Management Committee

The mission of CBA’s Default Management Committee is to focus on education, legislative and regulatory issues and benchmarking for consumer, mortgage and small business default within banks.
This Committee is committed to taking a leadership role in providing members with an appropriate open forum to discuss best practices, emerging trends, offer networking opportunities and provide advocacy in the federal legislative and regulatory environment.
The goals of the Committee are to:
- Develop/share solutions for improving the customer experience;
- Work with legislators and regulators on compliance issues in order to effectuate best practices;
- Coordinate with other bank and nonbank trade associations in order to promote comprehensive default management solutions for all industry stakeholders; and
- Provide conference programming to facilitate better informed default management practitioners and vendors.
Questions?
For more information about the mission and goals of CBA's Default Management Committee, or for information about participating on this or other CBA Committees, contact Kevin O'Connor or call (202) 552-6376.
Default Management Committee Members
Christopher Rathsack
Chair
Director of Collections Policy and Strategy
Citigroup Inc.
Washington, DC
Michael Grossberg
Vice Chair
Head of Consumer Collections & Servicing
Wells Fargo and Company, Inc.
Cleveland, OH
Waell Abed
SVP – Director of Collections
Fifth Third Bancorp
Cincinnati, OH
Jeoff Begin
Head of US Collections & NA SBSA
BMO Harris Bank
Brookfield, WI
Heather Bentley
Head of Consumer Specialty Operations
Citizens Financial Group
Providence, RI
Rachel Bradshaw
Manager, Counsel, Enterprise Regulatory Advisory
Capital One Financial Corporation
McLean, VA
Scott Collier
Senior Vice President, Special Assets Manager
Truist Financial Services
Greenville, NC
Nancy Cunningham
SVP & Retail Resolution Manager / Credit Resolution Unit
WesBanco Bank, Inc.
Wheeling, WV
Gabe Danyow
FSVP, Director of Mortgage Operations
Valley National Bank
Wayne, NJ
David Desantis
Default Management Executive
KeyBank
Cleveland, OH
Rachel Driskill
SVP, Director of Default Servicing & Collections
First Horizon National Corporation
Knoxville, TN
Bill Duffy
SVP, Collections and Recovery Strategy
Synchrony Financial
New York, NY
John Farmer
Senior Vice President, Senior Credit Officer
Eastern Bank
Boston, MA
Anthony Hark
SVP, Collections and Recovery
PNC Financial Services Group, Inc.
Brecksville, OH
Robert Kraus
Senior Director, Default and Collateral Risk
Santander Bank, N.A.
E. Providence, RI
Stephen Leggett
VP of Loan Resolutions
Texas Dow Employees Credit Union
Lake Jackson, TX
Anthony Lipsky
Senior Vice President – Retail Lending
Woodforest National Bank
The Woodlands, TX
John Lord
Senior Vice President
Bank of the West
San Ramon, CA
John Marecki
Vice President, CLC Collection Manager
Comerica
Auburn Hills, MI
Jeff Markley
Administrative Vice President, Consumer Default Services Manager
M&T Bank Corporation
Getzville, NY
Alan McCabe
Senior Vice President, Collections Manager
Frost Bank
San Antonio, TX
Georgia Melas
Executive Vice President and Chief Credit Officer
Berkshire Bank
Boston, MA
David Mortenson
Portfolio Risk Manager
Huntington Bancshares Incorporated
Medina, OH
Harry Smith
Senior Vice President, Credit Risk Management
U.S. Bancorp
Horsham, PA
Steven Talbot
Vice President, Mortgage Assistance Center
Atlantic Union Bank
Ashland, VA
Andy Walch
Recovery Executive
Bank of America
Charlotte, NC
Martin Wiggins
AVP, Member Debt Solutions
USAA Federal Savings Bank
Phoenix, AZ