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Default Management Committee

The mission of CBA’s Default Management Committee is to focus on education, legislative and regulatory issues and benchmarking for consumer, mortgage and small business default within banks.
This Committee is committed to taking a leadership role in providing members with an appropriate open forum to discuss best practices, emerging trends, offer networking opportunities and provide advocacy in the federal legislative and regulatory environment.
The goals of the Committee are to:
- Develop/share solutions for improving the customer experience;
- Work with legislators and regulators on compliance issues in order to effectuate best practices;
- Coordinate with other bank and nonbank trade associations in order to promote comprehensive default management solutions for all industry stakeholders; and
- Provide conference programming to facilitate better informed default management practitioners and vendors.
Questions?
For more information about the mission and goals of CBA's Default Management Committee, contact Stephen Congdon or call (202) 552-6381. For information about participating on this or other CBA Committees, contact Kevin O'Connor or call (202) 552-6376.
Default Management Committee Members
Heather Bentley
Chair
Head of Consumer Specialty Operations
Citizens Financial Group
Providence, RI
Christopher Rathsack
Vice Chair
Director of Collections Policy and Strategy
Citigroup Inc.
Washington, DC
Eric Balota
Collections & Servicing-Director
State Farm Bank
Bloomington, IL
Jeoff Begin
Vice President, Director of US Retail Collections
BMO Harris Bank
Chicago, IL
Scott Collier
Senior Vice President, Special Assets Manager
Truist Financial Services
Greenville, NC
David Desantis
Default Management Executive
KeyBank
Cleveland, OH
Rachel Driskill
SVP, Director of Default Servicing & Collections
First Horizon National Corporation
Knoxville, TN
Bill Duffy
SVP, Collections and Recovery Strategy
Synchrony Financial
New York, NY
John Farmer
Senior Vice President, Senior Credit Officer
Eastern Bank
Boston, MA
Anthony Hark
SVP, Collections and Recovery
PNC Financial Services Group, Inc.
Brecksville, OH
Colleen Holveck
SVP, Consumer Credit Assistance
Bank of America
Charlotte, NC
Robert Kraus
Senior Director, Default and Collateral Risk
Santander Bank, N.A.
E. Providence, RI
Anthony Lipsky
Senior Vice President – Retail Lending
Woodforest National Bank
The Woodlands, TX
John Lord
Senior Vice President
Bank of the West
San Ramon, CA
John Marecki
Vice President, CLC Collection Manager
Comerica Incorporated
Auburn Hills, MI
Jeff Markley
Administrative Vice President, Consumer Default Services Manager
M&T Bank Corporation
Getzville, NY
Glenn Meadows
SVP, Head of Mortgage Default & Loss Mitigation
Fifth Third Bancorp
Cincinnati, OH
Anthony Migliaccio
Director and Managing Attorney
American Express
New York, NY
David Mortenson
Vice President, Credit Strategy & Analytics
Huntington Bancshares Incorporated
Akron, OH
James Ross
Senior Manager, VP
TD Bank
Portland, ME
Harry Smith
Senior Vice President, Credit Risk Management
U.S. Bancorp
Horsham, PA
Steven Talbot
Vice President, Mortgage Assistance Center
Atlantic Union Bank
Ruther Glen, VA
Larry Tewell
Senior Vice President
Wells Fargo and Company, Inc.
Salt Lake City, UT
Troy Withers
Executive Director, Member Debt Solutions
USAA Federal Savings Bank
San Antonio, tx