Default Management Committee

The mission of CBA’s Default Management Committee is to focus on education, legislative and regulatory issues and benchmarking for consumer, mortgage and small business default within banks. This Committee is committed to taking a leadership role in providing members with an appropriate open forum to discuss best practices, emerging trends, offer networking opportunities and provide advocacy in the federal legislative and regulatory environment.

Committee Goals

The Committee's goals are to:

  1. Develop/share solutions for improving the customer experience;
  2. Work with legislators and regulators on compliance issues in order to effectuate best practices;
  3. Coordinate with other bank and nonbank trade associations in order to promote comprehensive default management solutions for all industry stakeholders; and
  4. Provide conference programming to facilitate better informed default management practitioners and vendors.

Members

Michael Grossberg

Chair

Head of Consumer Collections & Servicing

Cleveland, OH

David Desantis

Vice Chair

Default Management Executive

Cleveland, OH

Jeoff Begin
Head of US Collections & NA SBSA
BMO

Heather Bentley
Head of Consumer Specialty Operations
Citizens Financial Group

Kelli Clements
Vice President | Director of Customer Solutions
Fifth Third Bancorp

Scott Collier
Senior Vice President, Special Assets Manager
Truist Financial Services

Rob Cook
Assistant General Counsel & Director
Discover Financial Services

Brian Coughlin
Vice President, Consumer Default Manager| Consumer and Business Banking
Associated Bank

Nancy Cunningham
Senior Vice President, Retail Resolution Manager, Credit Resolution Unit
WesBanco Bank, Inc.

Frank Cusmano
Senior Vice President, Default Services Director
Huntington Bancshares Incorporated

Gabe Danyow
First Senior Vice President, Director of Mortgage Operations
Valley National Bank

Rachel Driskill
Senior Vice President, Director of Default Servicing & Collections
First Horizon National Corporation

Bill Duffy
Senior Vice President, Collections and Recovery Strategy
Synchrony Financial

John Farmer
Senior Vice President, Senior Credit Officer
Eastern Bank

Trenna Farr

Regions Financial Corporation

Jason Finagan
Executive Vice President, Special Assets Retail Services
Bank OZK

Amy Gunter
Mgr, Retail Lending Center
Synovus Financial Corporation

Tong Han
Vice President, Head of Collections Center of Excellence
SoFi Bank

Anthony Hark
Senior Vice President, Collections and Recovery
PNC Financial Group, Inc.

Stephanie Jeffery
Managing Director, Head of Customer Assistance Collections and Recoveries
The Goldman Sachs Group

Povilas Jocas
Director of Legal Collections, US & Canada
American Express

Robert Kraus
Senior Director, Default and Collateral Risk
Santander Bank, N.A.

Anthony Lipsky
Director of Consumer & Small Business Underwriting
Woodforest National Bank

John Marecki
Vice President, CLC Collection Manager
Comerica

Jeff Markley
Administrative Vice President, Consumer Default Services Manager
M&T Bank Corporation

Jeffrey Mather
Senior Vice President, Consumer Loan Collections
Zions Bancorp

Alan McCabe
Senior Vice President
Frost Bank

Darren Nadin
Head of US Customer Assistance

James Piper
Senior Business Director, US Card
Capital One Financial Corporation

Blerta Profiri
Managing Director, Head of Card and Retail Collections Risk Strategies
JPMorgan Chase

Jeremy Ruth
Vice President, Sr. Director, Default Account Servicing
Arvest Bank

Harry Smith
Senior Vice President, Credit Risk Management
U.S. Bancorp

Steven Talbot
Vice President, Mortgage Assistance Center
Atlantic Union Bank

Andy Walch
Senior Vice President
Bank of America

Martin Wiggins
AVP, Member Debt Solutions
USAA Federal Savings Bank