Deposits & Payments

Deposit growth and strategies have always been a core focus of retail banks. Today's volatile economic climate - with consumers relying less on credit products and more on deposit account services - brings deposit growth and account management to the forefront. As technology and consumer needs evolve, so does the concept of payments. With innovations such as virtual wallets and other forms of digital currency comes new and unique challenges for the payments space. CBA monitors and addresses the issues facing retail banks in the management of the deposits and payments functions.

  • August 4, 2020
    With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
  • August 4, 2020
    Credit bureau and collections complaints once again lead all other consumer complaint types, according to the CFPB. Don’t expect these trends to take the backseat any time soon - there are growing concerns about the impact of missed payments and increased collections efforts during and after the pandemic. Complaints are likely to increase, so now’s a good time to pressure test your complaints...
  • July 28, 2020
    This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...
  • July 27, 2020
    July 27, 2020 The Honorable Nita Lowey The Honorable Kay Granger Chairwoman Ranking Member House Committee on Appropriations House Committee on Appropriations H-307, U.S. Capitol H-307, U.S. Capitol Washington, D.C. 20515 Washington, D.C. 20515 Dear Chairwoman Lowey and Ranking Member Granger: On behalf of the Consumer Bankers Association (CBA), I write in opposition to the amendment offered by...
  • July 23, 2020
    July 23, 2020 Hon. Mitch McConnell Hon. Charles E. Schumer Majority Leader Democratic Leader United States Senate United States Senate Washington, DC 20510 Washington, DC 20510 Hon. Roger Wicker Hon. Maria Cantwell Chairman, Ranking Member, Committee on Commerce, Science, Committee on Commerce, Science, and Technology and Technology United States Senate United States Senate Washington, DC 20510...
  • July 22, 2020
    We’ve all heard it before: the coronavirus pandemic has created an economic disruption on a scale like no other. In real time, we are experiencing the next big economic downturn. For many Americans, income has been shorted while payments continue to pile up. What are your debt collections plans for the 11% of Americans who have recently lost their jobs and may need assistance to prevent default...
  • June 26, 2020
    Do you understand the steps your customers embark on when they begin their dispute or complaint journey? With consumers’ expectations growing each year, customer service has become a huge asset to brand loyalty. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. Customer service isn't easy, and without happy customers, it's almost impossible...

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