Deposits & Payments
Deposit growth and strategies have always been a core focus of retail banks. Today's volatile economic climate - with consumers relying less on credit products and more on deposit account services - brings deposit growth and account management to the forefront. As technology and consumer needs evolve, so does the concept of payments. With innovations such as virtual wallets and other forms of digital currency comes new and unique challenges for the payments space. CBA monitors and addresses the issues facing retail banks in the management of the deposits and payments functions.
June 26, 2020Do you understand the steps your customers embark on when they begin their dispute or complaint journey? With consumers’ expectations growing each year, customer service has become a huge asset to brand loyalty. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. Customer service isn't easy, and without happy customers, it's almost impossible...
June 25, 2020 - 2:00PMPast
June 16, 2020The pandemic-driven economic crisis has precipitated a flurry of loan activity. As customers rush to take out new loans or modify existing ones from the safety of their homes, banks’ digital capabilities have been put to the test. A survey of 1,006 Americans revealed that banks mostly succeeded in providing customers the digital loan experience they sought during the pandemic. Yet glaring flaws,...
May 28, 2020 - 2:00PMPast
May 21, 2020Do customers even want to go back to a reality where “business as usual” means long lines, bounded banking hours, and physical paperwork? The answer, as this report will show, is a resounding “no.” A survey of 1,028 Americans conducted in mid-May underscores the impact COVID-19 is having on consumer banking. In this report you’ll discover: Up-to-date consumer sentiment and Corona's impact New...Pages
CBA Comment Letter re Brokered Deposits NPR