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Deposits & Payments
Deposit growth and strategies have always been a core focus of retail banks. Today's volatile economic climate - with consumers relying less on credit products and more on deposit account services - brings deposit growth and account management to the forefront. As technology and consumer needs evolve, so does the concept of payments. With innovations such as virtual wallets and other forms of digital currency comes new and unique challenges for the payments space. CBA monitors and addresses the issues facing retail banks in the management of the deposits and payments functions.
- November 17, 2020 - 3:00PMPastOctober 29, 2020On Thursday, October 29, 2020, the Federal Reserve Board published detailed noncash payments data from the 2019 Federal Reserve Payments Study (FRPS). The additional data, estimated from surveys covering 2012 through 2018, supplement the noncash payments overview provided by the top-line data released in December 2019. The FRPS Detailed Data Release includes new information about core noncash...October 19, 2020On Monday, October 19, 2020, CBA President and CEO Richard Hunt issued the following statement after the Federal Deposit Insurance Corporation (FDIC) released results of a survey revealing a record number of American households with bank accounts in 2019: “The nation’s banks are well-capitalized, well-positioned and committed to ensuring Americans have access to safe and sound financial products...October 15, 2020 - 2:00PMPastAugust 4, 2020Credit bureau and collections complaints once again lead all other consumer complaint types, according to the CFPB. Don’t expect these trends to take the backseat any time soon - there are growing concerns about the impact of missed payments and increased collections efforts during and after the pandemic. Complaints are likely to increase, so now’s a good time to pressure test your complaints...August 4, 2020With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...July 28, 2020This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...July 27, 2020July 27, 2020 The Honorable Nita Lowey The Honorable Kay Granger Chairwoman Ranking Member House Committee on Appropriations House Committee on Appropriations H-307, U.S. Capitol H-307, U.S. Capitol Washington, D.C. 20515 Washington, D.C. 20515 Dear Chairwoman Lowey and Ranking Member Granger: On behalf of the Consumer Bankers Association (CBA), I write in opposition to the amendment offered by...July 23, 2020July 23, 2020 Hon. Mitch McConnell Hon. Charles E. Schumer Majority Leader Democratic Leader United States Senate United States Senate Washington, DC 20510 Washington, DC 20510 Hon. Roger Wicker Hon. Maria Cantwell Chairman, Ranking Member, Committee on Commerce, Science, Committee on Commerce, Science, and Technology and Technology United States Senate United States Senate Washington, DC 20510...July 22, 2020We’ve all heard it before: the coronavirus pandemic has created an economic disruption on a scale like no other. In real time, we are experiencing the next big economic downturn. For many Americans, income has been shorted while payments continue to pile up. What are your debt collections plans for the 11% of Americans who have recently lost their jobs and may need assistance to prevent default...