Digital Innovation & Mobile Banking

  • August 27, 2019
    The collections landscape is rapidly changing. As the CFPB heats up proposed rule changes, there’s a definite shift away from dialer-based strategies. At the same time, data shows that more consumers are relying on mobile devices to complete tasks and connect with customer service. This Bridgeforce Blog provides actions you should take to start your digital enablement process and build a digital...
  • August 20, 2019
    Implementing new technology is a great way to improve efficiency, effectiveness, and customer experience – but these technological projects commonly fail upon implementation when attention is not given to each critical step in the process. Bridgeforce has highlighted the essential, yet often overlooked, areas of project implementation and explains how these steps support a successful rollout in...
  • July 15, 2019
    The time has come for the traditional role of information technology (IT) in banking to transform. No longer are IT professionals expected to simply manage on-premises systems and servers. Today’s chief information officer (CIO) must look to outsource a wide variety of functions to the cloud, freeing up resources to focus on the rapid iteration of new products, services and processes, efficiently...
  • June 14, 2019
    VIA ELECTRONIC SUBMISSION Ms. Beth Knickerbocker Chief Innovation Officer, Office of Innovation Office of the Comptroller of the Currency 400 7 th Street, SW Washington, DC 20219 Email: pilotprogram@occ.treas.gov Re: Innovation Pilot Program Proposal Dear Mrs. Knickerbocker: The Consumer Bankers Association (CBA) appreciates the opportunity to provide its comments in response to the Office of the...
  • June 4, 2019
    Today’s customer is used to the completely digital experience delivered by businesses like Google and Amazon, which offer convenient end to end purchasing in real time, accessible from anywhere, at any time. They’ve come to expect the same experience from banking services and products as well. So, when banks require new customers to download forms to print, sign, and fax, or be in contact with a...
  • May 30, 2019
    The adoption of artificial intelligence (AI) capabilities, as well as ongoing enhanced analytics and technology advances, is accelerating across financial institutions, creating evolving regulatory and compliance challenges. AI presents both existing and uniquely applied regulatory and compliance challenges that must be addressed in governance and controls upfront and ongoing. Regulators are...
  • May 17, 2019
    Most banks are excited about artificial intelligence (AI). They know it can provide significant benefits for the industry. But many still struggle to see the how it can be applied to their businesses. To address this question, we look at the business objectives consumer banks face today and how artificial intelligence can help to achieve them. Click here to take a copy for yourself .
  • May 17, 2019
    No doubt, artificial intelligence (AI) is a buzzword right now. Most of your boards are probably asking you, “What is your AI strategy?" and “What do you plan to do about AI?" Among the more than 200 financial services clients that we serve worldwide, I don't know if I have heard two answers to that question that are the same. That is appropriate, however, because the answer should vary depending...

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