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Digital Innovation & Mobile Banking
- December 8, 2020 - 2:00PMPastDecember 2, 2020 - 1:00PMPastNovember 23, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...November 19, 2020 - 2:00PMPastNovember 17, 2020 - 3:00PMPastNovember 12, 2020 - 2:00PMPastNovember 10, 2020 - 2:00PMPastOctober 29, 2020Many financial institutions (FIs) are considering artificial intelligence (AI) beyond the abstract and are discovering the practical and profitable use cases for emerging cognitive technologies. As AI becomes demystified and valuable use cases emerge, FIs are coming around to the idea of adopting these technologies across a wide range of key business functions. But what does it look like to...October 28, 2020 - 2:00PMPastOctober 20, 2020Digital platform conversions are high-impact change events that pose short-term challenges with long-term consequences. When thrust into new processes, private wealth, small business and commercial clients may be slow to adopt the new system, fail to fully use the technology or use it incorrectly. When managed effectively – by putting the customer experience at the center of the conversion...