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Digital Innovation & Mobile Banking
- December 3, 2018 - 2:00PMPastNovember 7, 2018Consumers Are Open-Minded People depend on digital channels to manage their financial lives, but they continue to visit the branch. Those who use digital solutions – including new innovations, such as voice-activated banking – are using them more than ever. And consumers are increasingly comfortable with using new kinds of nonfinancial providers to complete different types of transactions. Put...November 7, 2018Awareness Enhances the Payments Experience Making consumers aware of the payments options their financial organizations offer, along with how to use certain services, can remove barriers to the adoption of payments technology. Education also can address concerns about security. Our research reveals opportunities for organizations to increase customer knowledge of services and security to improve...November 6, 2018 - 2:00PMPastNovember 3, 2018Day After Election Call: Join us for a CBA Members-Only call on Wednesday, November 7 at 3:00 p.m. ET to discuss the 2018 Midterm Election results and impact on the retail banking industry. Stay tuned for details! Cajun Thoughts: For those of you who have been in a political race, you know the urgency of a 24 hour period, the smell of October and the distinct color of the sunset. Yes, I love...October 26, 2018Cajun Thoughts: Comptroller of the Currency Joseph Otting’s comment at last week’s Exchequer Club lunch that “the number one reason I took the job was to make CRA better ” continues to resonate with me and many others. I am not underestimating his resolve…Seems the consumer groups are not happy with their self-described “lack of access” at the Bureau of Consumer Financial Protection . They wanted...October 19, 2018My top takeaway this week … On Wednesday, Comptroller of the Currency Joseph Otting spent a lot of time discussing CRA modernization efforts during his talk to the Exchequer Club here in D.C. He made three key points: he is committed to CRA modernization, calling it the "Number one reason" he came to Washington ; branches are not obsolete , but the current assessment area framework can restrict...October 17, 2018 - 2:00PMPastOctober 17, 2018Mastercard has released an infographic which outlines the status of contactless acceptance in the U.S. Learn how this trend can offer consumers and small businesses an unmatched combination of simplicity, safety and security, as well as a decreased dependence on cash. For merchants, it has the potential to positively impact customer loyalty. Click here to view how this trend is impacting...October 4, 2018New technologies entering the mainstream in financial services have the potential to level the playing field for banks and credit unions competing with larger institutions. Our first report on this topic explored the critical factors financial institutions must consider when reacting to digital transformation. Part two of this series will include: How voice recognition and authentication could...