Digital Innovation & Mobile Banking

  • October 21, 2019
    Industry experts have been talking about digital transformation for years, but stories about true progress are rare. Our experience shows us that organizations aren’t getting stuck on the technology, but the human element of transformation. We see several themes emerge that cause organization progress to slow, or even halt, digital transformation success. In our latest viewpoint, we’re exploring...
  • October 11, 2019
    If Amazon, Google, Facebook and Apple were banks, would consumers trust them their money? Two separate studies released this month attempted to answer that question, and what they found was that most consumers would still prefer to stash their savings in traditional banks. Careful savers — those who set aside money each month and check their balances often — largely prefer to keep their money in...
  • October 11, 2019
    Like you, we are continually examining the state of origination in financial services. In this paper, we are taking a fresh look at the current realities of credit cards, white label/retail cards, auto loans and demand deposit accounts in light of the changing origination landscape. Download White Paper Here
  • October 2, 2019
    It’s only natural that banks and credit unions must evolve with the times to stay relevant, but many fear that new disruptive technologies shaping the payments landscape could make traditional banking models obsolete. From Amazon's UX to Zelle's partnerships (and many others as well), this white paper aims to address the impacts of these innovations on financial services today, and into the...
  • August 27, 2019
    The collections landscape is rapidly changing. As the CFPB heats up proposed rule changes, there’s a definite shift away from dialer-based strategies. At the same time, data shows that more consumers are relying on mobile devices to complete tasks and connect with customer service. This Bridgeforce Blog provides actions you should take to start your digital enablement process and build a digital...
  • August 20, 2019
    Implementing new technology is a great way to improve efficiency, effectiveness, and customer experience – but these technological projects commonly fail upon implementation when attention is not given to each critical step in the process. Bridgeforce has highlighted the essential, yet often overlooked, areas of project implementation and explains how these steps support a successful rollout in...
  • July 15, 2019
    The time has come for the traditional role of information technology (IT) in banking to transform. No longer are IT professionals expected to simply manage on-premises systems and servers. Today’s chief information officer (CIO) must look to outsource a wide variety of functions to the cloud, freeing up resources to focus on the rapid iteration of new products, services and processes, efficiently...
  • June 14, 2019
    VIA ELECTRONIC SUBMISSION Ms. Beth Knickerbocker Chief Innovation Officer, Office of Innovation Office of the Comptroller of the Currency 400 7 th Street, SW Washington, DC 20219 Email: pilotprogram@occ.treas.gov Re: Innovation Pilot Program Proposal Dear Mrs. Knickerbocker: The Consumer Bankers Association (CBA) appreciates the opportunity to provide its comments in response to the Office of the...

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