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Digital Innovation & Mobile Banking
- July 7, 2020July 7, 2020 The Honorable John Thune U.S. Senate 511 Dirksen Senate Office Building Washington, D.C. 205150 The Honorable Todd Young U.S. Senate 185 Dirksen Senate Office Building Washington, D.C. 205150 The Honorable Jerry Moran U.S. Senate 521 Dirksen Senate Office Building Washington, D.C. 205150 Dear Senators Thune, Moran, and Young: On behalf of the Consumer Bankers Association (CBA), I...
- June 26, 2020Do you understand the steps your customers embark on when they begin their dispute or complaint journey? With consumers’ expectations growing each year, customer service has become a huge asset to brand loyalty. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. Customer service isn't easy, and without happy customers, it's almost impossible...
- June 24, 2020 - 2:00PMPastJune 23, 2020 - 2:00PMPastJune 17, 2020 - 2:00PMPastJune 16, 2020The pandemic-driven economic crisis has precipitated a flurry of loan activity. As customers rush to take out new loans or modify existing ones from the safety of their homes, banks’ digital capabilities have been put to the test. A survey of 1,006 Americans revealed that banks mostly succeeded in providing customers the digital loan experience they sought during the pandemic. Yet glaring flaws,...