Digital Innovation & Mobile Banking

  • March 16, 2021
    Collections organizations are initiating or enhancing digitalization to keep up with behaviors and preferences of a digital-first customer. In fact, 75% of industry executives surveyed plan to accelerate digitalization and automation across the business in 2021 (Bridgeforce Survey, Jan. 2021). This large push means organizations across the industry are weighing the pros and cons of building vs...
  • March 9, 2021
    In this report, Lightico breaks down the trends and patterns that have emerged in banking consumer sentiment from the start of the pandemic till now, February 2021. You’ll discover: Survey results on the state of consumer habits in banking from March 2020 until February 2021 Key areas for digitization Ways to secure immediate return on digitization Download the report here
  • March 9, 2021
    Today’s Farm Credit System lenders face many crucial challenges. From evolving customer expectations and growing competition, to aging legacy technology and an uncertain economic climate, agricultural lenders must consider innovation through digital transformation as they look to overcome these challenges. This white paper will explore the above pain points and provide a compelling argument for a...
  • February 24, 2021
    In this survey of over 1,200 branch banking employees, explore current digital transformation trends in branch scheduling processes, execution and efficiency, and communications. Learn why today’s branch banking employees are placing higher value on: Streamlining administrative tasks and communication Automating and optimizing labor forecasting/scheduling processes Improving customer engagement...
  • February 4, 2021
    Customers are moving to digital channels faster than they have in the past. Online banking use has risen by 23%, and mobile banking use is up by 30%. These changes are likely to be permanent, accelerating the migration to digital channels by three to four years over precrisis trends. As customers move online, banks’ position at the intersection of the customer and financial services is coming...
  • February 4, 2021
    Ladies and Gentlemen: The undersigned financial services trades welcome the opportunity to comment on the Consumer Financial Protection Bureau (CFPB)’s Advanced Notice of Proposed Rulemaking regarding consumer access to financial records. We believe that responsible innovation in financial services will continue to benefit customers as it has throughout history. The use of data plays a critical...
  • January 28, 2021 - 2:00PM
  • January 20, 2021
    Being there for your customers and pursuing your business goals go hand-in-hand during times of rapid change. In this white paper, learn how to: pursue growth by responding strategically to opportunity; adopt an agile decision-making process; reimagine office life; adapt to your customer’s changing needs; and create lasting impact through community service. Download white paper here
  • January 6, 2021
    As the vaccine continues to roll out, given the advantages of digital banking and the shortcomings of branch banking, there is an elephant in the room that must be addressed: why keep the branch around at all? Is it only a matter of time before the federal regulations that currently make it difficult to close branches loosen up and enable banks to do away with in-person banking once and for all?...