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Fair & Responsible Banking
Fair lending principles are embraced by CBA members. Regulatory enforcement, however, is an increasingly complex area of compliance, and has become even more challenging with the intense search at the state and federal levels for 'predatory lending' practices. To encourage self-evaluation, CBA helped establish a privilege for self-testing for fair lending compliance. CBA also is responding to new fair lending guidelines and protecting banks from unnecessary and burdensome small business data collection.
- August 4, 2020Credit bureau and collections complaints once again lead all other consumer complaint types, according to the CFPB. Don’t expect these trends to take the backseat any time soon - there are growing concerns about the impact of missed payments and increased collections efforts during and after the pandemic. Complaints are likely to increase, so now’s a good time to pressure test your complaints...
- August 4, 2020With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
- June 3, 2020 - 2:00PMPastMay 19, 2020 - 2:00PMPastMay 5, 2020 - 1:00PMPastMay 1, 2020 - 1:00PMPastApril 2, 2020 - 1:00PMPastDecember 4, 20192020 brings a new decade of business change that will be directly confronted with regulatory and policy mandates of fairness, safety, and protection. In our new paper, KPMG Regulatory Insights evaluates how, in 2020, five business imperatives—technology transformation, customer interaction, payments modernization, market expansion, and cost efficiencies—will force new and differing regulatory...November 20, 2019 - 2:00PMPastOctober 29, 2019Retail banking executives are faced with multiple challenges, including driving customer centricity through digital transformation, security and risk management, regulatory compliance and an aging infrastructure. As they develop and implement their strategic plans, how are they addressing the key business and technology trends that are impacting the industry? Annually, CGI leaders around the...