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CBA is committed to the goal of expanding financial education and improving consumers' understanding of the complexities of consumer financial services-whether in mortgages, credit cards, student loans, deposit products, or all the myriad ways in which consumers interact with financial services in this complex economy.
- September 20, 2016How are people managing their finances? What tools and services would make their lives easier? This quarterly consumer trends survey from Fiserv provides answers and insights to help financial institutions understand consumer preferences and drive satisfaction, loyalty and profitability. Key findings in this survey on household finances include: A majority of people report high satisfaction with...
- September 7, 2016On Wednesday, September 7, 2016, the Wall Street Journal reported the findings from a forthcoming FDIC “Unbanked and Underbanked” survey, to be released in October 20, 2016. A product of 36,189 respondents, the survey explored underbanked households, which saw little change at 19.9 percent in 2015, compared to 20 percent in 2013.September 7, 2016On Wednesday, September 7, 2016, the CFPB unveiled new resources for financial educators. A report entitled: “Building Blocks to Help Youth Achieve Financial Capability,” offered a financial capability developmental model and recommendations for financial education. Based on the developmental framework described in the report, the Bureau also released a personal finance pedagogy , a teaching tool...July 15, 2016On Friday, July 15, 2016, the CFPB published a report about “Financial education programs serving immigrant populations,” in follow up to a November of 2015 CFPB Consumer Advisory Board meeting . The Bureau conducted a field scan of financial education programs serving immigrant populations, which indicated financial educators employ many promising strategies, but face many challenges...June 16, 2016On Thursday, June 16, 2016, the CFPB posted on its blog an advisory titled: “Arm yourself with knowledge when shopping for an auto loan.” In addition to the agency’s new auto education tool, the Office of Servicemembers noted servicemembers should especially be familiar with: Reductions of interest rate under the Servicemembers Civil Relief Act; Permission from lenders to take vehicles overseas;...June 15, 2016On Wednesday, June 15, 2016, the CFPB published a blog post to promote “World Elder Abuse Awareness Day” to encourage a better understanding of elder abuse and neglect. The Bureau highlighted its various resources available for the elderly and caretakers to help identify and prevent financial exploitation. These materials include the CFPB’s “Money Smart for Older Adults” curriculum, as well as...June 14, 2016On Tuesday, June 14, 2016, the CFPB released a blog post informing consumers about the “3 things you should consider before co-signing for an auto loan.” Building of the new auto buying educational materials, this post focuses on the three items cosigners need to know including their responsibility for repaying the loan, the potential effect on one’s credit, and their right to request monthly...May 25, 2016 - 2:00PMPastLearn about how innovations in the use of new credit data sources are creating new opportunities for lenders to extend credit to the unbanked, Gen Z, Millennials and the previously credit invisible.March 22, 2016In this research brief, Novantas presents current highlights from our ongoing Shopper Surveys of U.S. consumers. These surveys of recent and prospective primary checking account purchasers from the end of 2015 explore the profiles, attitudes, behaviors and trends of consumers who are shopping for and/or opening primary checking accounts. Combined with additional Novantas analysis, the surveys...February 18, 2016 - 2:00PMPastUS Consumers are a fickle bunch, particularly when it comes to financial services (banking, auto loans, credit cards, even alternative lending). FICO recently completed a study of these consumers and has uncovered some fascinating insights.