Marketing, Communications & Consumer Experience
With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...
A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
Do you understand the steps your customers embark on when they begin their dispute or complaint journey? With consumers’ expectations growing each year, customer service has become a huge asset to brand loyalty. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. Customer service isn't easy, and without happy customers, it's almost impossible...
What if you could cut the time it takes to complete a property valuation down to only 2-3 days? What if you could lower the cost of obtaining a valuation by an estimated 70% per transaction? Using a reliable Automated Valuation Model (AVM) workflow, you can. In this white paper, you’ll learn: The basics of how other lenders are using AVMs Advances in AVM technology The 4 pillars of compliance...
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August 25, 2020 - 2:00PMUpcoming
August 4, 2020With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
July 28, 2020This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...
July 21, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
July 14, 2020 - 2:00PMPast
June 26, 2020Do you understand the steps your customers embark on when they begin their dispute or complaint journey? With consumers’ expectations growing each year, customer service has become a huge asset to brand loyalty. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. Customer service isn't easy, and without happy customers, it's almost impossible...
June 23, 2020 - 2:00PMPast
June 23, 2020What if you could cut the time it takes to complete a property valuation down to only 2-3 days? What if you could lower the cost of obtaining a valuation by an estimated 70% per transaction? Using a reliable Automated Valuation Model (AVM) workflow, you can. In this white paper, you’ll learn: The basics of how other lenders are using AVMs Advances in AVM technology The 4 pillars of compliance...
