Marketing, Communications & Consumer Experience
February 23, 2023 - 2:00PM
February 22, 2023 - 12:00PM
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December 13, 2022 - 1:00PM
December 6, 2022 - 2:00PM
November 29, 2022 - 1:00PM
The “halo effect” of COVID, which drove higher CSAT scores, is over and banks must work harder to satisfy consumers. CSAT scores have fallen for almost all the 20 U.S. banks featured in our survey and, with inflation rising, financial institutions face new challenges to keep customers happy and loyal. The digitalization of banking continues to affect consumer behavior and preferences, with...
October 19, 2022 - 2:00PM
October 18, 2022 - 2:00PM
September 29, 2022 - 2:00PM
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