Marketing, Communications & Consumer Experience
October 18, 2022 - 2:00PMUpcoming
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August 22, 2022WASHINGTON, DC – The Consumer Bankers Association, American Bankers Association, and the Bank Policy Institute jointly responded today to the Consumer Financial Protection Bureau’s (CFPB) request for information about customer service practices at large financial institutions. The letter challenges the legal basis for the CFPB’s inquiry and objects to the Bureau’s assertion that banks are...
July 1, 2022A sudden shift to digital-first engagement and remote work arrangements has put service transformation on a whole new trajectory. Learn why banks and other financial services organizations must adapt to deliver customer support that is: Seamless Personalized Always accessible Read the full whitepaper here .Pages
Comments in Response to RFI Regarding Relationship Banking and Customer Service