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- August 24, 2022 - 1:00PMPastAugust 22, 2022August 22, 2022 Comment Intake – Relationship Banking Consumer Financial Protection Bureau 1700 G Street, NW Washington, DC 20552 Re: Docket No. CFPB-2022-0040 Re: Comments in Response to Request for Information Regarding Relationship Banking and Customer Service, Docket No. CFPB-2022-0040 To Whom it May Concern: The Bank Policy Institute, the Consumer Bankers Association, and the American...August 22, 2022WASHINGTON, DC – The Consumer Bankers Association, American Bankers Association, and the Bank Policy Institute jointly responded today to the Consumer Financial Protection Bureau’s (CFPB) request for information about customer service practices at large financial institutions. The letter challenges the legal basis for the CFPB’s inquiry and objects to the Bureau’s assertion that banks are...August 4, 2022 - 2:00PMPastJuly 28, 2022 - 12:00PMPastJuly 1, 2022A sudden shift to digital-first engagement and remote work arrangements has put service transformation on a whole new trajectory. Learn why banks and other financial services organizations must adapt to deliver customer support that is: Seamless Personalized Always accessible Read the full whitepaper here .June 27, 2022Mastercard’s market research report measures the early demand and drivers of adoption for the promise of better-connected financial services through open banking and more control of consumer-permissioned financial data in North America. The Rise of Open Banking Report includes: Ways consumers are already managing money digitally What drives consumers to use technology Future uses for open finance...