Marketing, Communications & Consumer Experience
December 9, 2020 - 2:00PM
December 8, 2020 - 2:00PM
A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
November 19, 2020 - 2:00PM
November 17, 2020 - 3:00PM
November 12, 2020 - 2:00PM
Many financial institutions (FIs) are considering artificial intelligence (AI) beyond the abstract and are discovering the practical and profitable use cases for emerging cognitive technologies. As AI becomes demystified and valuable use cases emerge, FIs are coming around to the idea of adopting these technologies across a wide range of key business functions. But what does it look like to...
Digital platform conversions are high-impact change events that pose short-term challenges with long-term consequences. When thrust into new processes, private wealth, small business and commercial clients may be slow to adopt the new system, fail to fully use the technology or use it incorrectly. When managed effectively – by putting the customer experience at the center of the conversion...
Work environments and job functions are rapidly changing as the financial services industry learns more about working differently under COVID-19. With the demand for digital services skyrocketing, physical offices aren't as necessary as they once were. Having a strategy for your business sites is critical to efficiencies and resources. Decisions on which sites to keep and which sites to exit are...
October 15, 2020 - 2:00PM
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November 23, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
October 29, 2020Many financial institutions (FIs) are considering artificial intelligence (AI) beyond the abstract and are discovering the practical and profitable use cases for emerging cognitive technologies. As AI becomes demystified and valuable use cases emerge, FIs are coming around to the idea of adopting these technologies across a wide range of key business functions. But what does it look like to...
October 20, 2020Digital platform conversions are high-impact change events that pose short-term challenges with long-term consequences. When thrust into new processes, private wealth, small business and commercial clients may be slow to adopt the new system, fail to fully use the technology or use it incorrectly. When managed effectively – by putting the customer experience at the center of the conversion...
October 19, 2020Work environments and job functions are rapidly changing as the financial services industry learns more about working differently under COVID-19. With the demand for digital services skyrocketing, physical offices aren't as necessary as they once were. Having a strategy for your business sites is critical to efficiencies and resources. Decisions on which sites to keep and which sites to exit are...
October 15, 2020 - 2:00PMPast
