Marketing, Communications & Consumer Experience
September 17, 2020 - 2:00PM
This whitepaper from Delvinia and Phase 5 is based on a joint study that identified and measured the critical factors that drive loyalty by surveying small business owners (SBOs) about their perceptions of their bank when it comes to innovation, user experience (UX), customer experience (CX) and customer centricity. This was an online survey of 650 small business owners in Canada and the United...
Prompted by consumer demand and the coronavirus, banks are increasing their investment in digital banking options like never before. Banks must be sure that the security measures they adopt don’t add friction and actually help foster the streamlined, effortless, and efficient experience expected from the online sphere. In this guide, you’ll discover: Challenges and opportunities for secure...
As coronavirus restrictions are being lifted across the country, banking executives are laser-focused on transitioning back to regular branch service. Questions such as when to fully reopen and what safety measures should be put in place are common topics of discussion. But before we rush to bring customers back to branches, we should take a step back and ask ourselves: Do customers even want to...
With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...
A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
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September 17, 2020 - 2:00PMPast
September 9, 2020This whitepaper from Delvinia and Phase 5 is based on a joint study that identified and measured the critical factors that drive loyalty by surveying small business owners (SBOs) about their perceptions of their bank when it comes to innovation, user experience (UX), customer experience (CX) and customer centricity. This was an online survey of 650 small business owners in Canada and the United...
September 7, 2020Prompted by consumer demand and the coronavirus, banks are increasing their investment in digital banking options like never before. Banks must be sure that the security measures they adopt don’t add friction and actually help foster the streamlined, effortless, and efficient experience expected from the online sphere. In this guide, you’ll discover: Challenges and opportunities for secure...
August 25, 2020 - 2:00PMPast
August 25, 2020As coronavirus restrictions are being lifted across the country, banking executives are laser-focused on transitioning back to regular branch service. Questions such as when to fully reopen and what safety measures should be put in place are common topics of discussion. But before we rush to bring customers back to branches, we should take a step back and ask ourselves: Do customers even want to...
August 4, 2020With more competition and shorter customer attention spans than at any time in history, speedy, frictionless bank transactions are the key to maintaining customers’ loyalty. Next-generation eSignature solutions are an essential weapon in the customer lifecycle, especially when combined with other customer-facing, mobile-first solutions. In this eBook, you’ll discover how to easily harness the...
July 28, 2020This year, focus your collections investments on a digital future. Over the years, we have seen time and money well spent on the evolution of collections organizations to better serve customers. With the breakout of the coronavirus pandemic, the bar has been raised again and customer behaviors are driving the need for increased digital performance. Through our 20 years of experience, we have...
July 21, 2020A number of well-publicized scandals in recent years have brought risky marketing and advertising practices to the forefront of investor consciousness and regulator focus. These risks are likely to be exacerbated as the fallout from the COVID-19 pandemic continues. For banks to protect their reputation and serve the best interest of their customers, they must mitigate practices that fail to serve...
July 14, 2020 - 2:00PMPast
