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Talent & Workforce Management
- January 27, 2023The future of the branch is dynamic, with banks continually innovating to find ways to improve efficiencies while increasing sales and enhancing customer engagement. One way they are addressing these goals is through new operating models. Learn what models banks are experimenting with now and plan to invest in more in the future. For example, respondents to an American Banker survey indicated...
- October 27, 2022 - 2:00PMPastSeptember 29, 2022 - 2:00PMPastJune 1, 2022Onboarding is pivotal to the customer experience and a critical part of your bank’s digital transformation. Learn how optimized onboarding leads to: Exceptional customer experience Improved marketing performance Better risk management A higher return on banking relationships Read the full whitepaper hereDecember 1, 2021 - 2:00PMPastNovember 17, 2021 - 2:30PMPastNovember 15, 2021Join Reflexis as they take deep dives into key topics in Workforce Management. This second part of the series covers multi-site scheduling – why you should do it, what it’s worth to your bottom line, and how to implement it. To view the education materials, click here .November 8, 2021Branch colleagues remain the retail bank’s front-line. They handle brand ambassadorship; customer servicing and sales; financial advising; and the creation and maintenance of relationships with individual clients. COVID-19 merely increased these pressures. This white paper can help you improve your workforce, reduce cost loss and streamline processes. To view download here .November 1, 2021This year, Reflexis, now a Zebra company, sponsored a survey to understand the differences between issues and challenges in North America and Europe. The survey specifically targeted the impacts of COVID-19 in branch banking, highlighting three specific areas: Branch Scheduling; Branch Execution Efficiency; and Branch Communications. The pandemic’s downsides included hits to scheduling efficiency...October 6, 2021WASHINGTON – In a new profile story appearing in yesterday’s Charlotte Business Journal, Consumer Bankers Association Board Chair, Michelle Lee, Regional Banking Executive, Branch Banking at Wells Fargo and Immediate Past Chair, Christine Channels, Head of Community Banking and Client Protection at Bank of America discuss how – as Charlotte-based female executives at two of the nation’s largest...