Talent & Workforce Management
November 17, 2021 - 2:30PM
November 1, 2021 - 2:00PM
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The odds are good that you already know that becoming more data-driven will be a key factor in being an innovative bank of the future. But is your talent ready for that shift? Most bank CEOs don't think so. So how do you close this gap? Download this white paper to discover how investing in an automated consumer insights platform can help upskill your talent to better power innovation. DOWNLOAD...
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This guide outlines an evolved approach to frontline communications and training that helps financial advisors on the frontline develop the right knowledge and skills from day one and how to keep building skills for as long as they stay with your organization. Explore how the right communications and training gets financial advisors ready to do their best work every day by solving same-old...
Are you using customer feedback to its full extent? A recent study by Huntswood found only 26% of customers are satisfied with their complaints and customer service experience. Utilization of an organization’s customer feedback is imperative for businesses to understand and improve their customer experience. It costs up to 10 times as much to attract a new customer as it does to retain one. Yet,...
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October 6, 2021WASHINGTON – In a new profile story appearing in yesterday’s Charlotte Business Journal, Consumer Bankers Association Board Chair, Michelle Lee, Regional Banking Executive, Branch Banking at Wells Fargo and Immediate Past Chair, Christine Channels, Head of Community Banking and Client Protection at Bank of America discuss how – as Charlotte-based female executives at two of the nation’s largest...
September 29, 2021The odds are good that you already know that becoming more data-driven will be a key factor in being an innovative bank of the future. But is your talent ready for that shift? Most bank CEOs don't think so. So how do you close this gap? Download this white paper to discover how investing in an automated consumer insights platform can help upskill your talent to better power innovation. DOWNLOAD...
July 9, 2021WASHINGTON – Consumer Bankers Association President and CEO Richard Hunt issued the following statement after the Biden Administration released a sweeping anti-trust executive order that will direct the Consumer Financial Protection Bureau (CFPB), prudential regulators and other federal agencies to examine activity on mergers and acquisitions within the banking sector: “ Our nation’s leading...
April 15, 2021 - 2:00PMPast
March 24, 2021This guide outlines an evolved approach to frontline communications and training that helps financial advisors on the frontline develop the right knowledge and skills from day one and how to keep building skills for as long as they stay with your organization. Explore how the right communications and training gets financial advisors ready to do their best work every day by solving same-old...
October 29, 2020Are you using customer feedback to its full extent? A recent study by Huntswood found only 26% of customers are satisfied with their complaints and customer service experience. Utilization of an organization’s customer feedback is imperative for businesses to understand and improve their customer experience. It costs up to 10 times as much to attract a new customer as it does to retain one. Yet,...
