Talent & Workforce Management

  • March 18, 2020
    “More than 99 per cent of branches in the US are open,” said Richard Hunt, chief executive of the Consumer Bankers Association, which represents big banks with almost 40,000 branches between them, half the total in the US. He added that some banks had moved to drive-throughs only, to reduce crowds in accordance with the guidance of healthcare officials, while others are paring back their hours...
  • February 12, 2020
    The House Financial Services Subcommittee on Diversity and Inclusion held a hearing today examining diversity and inclusion (D&I) accountability at large banks and reviewed a report conducted by the committee which evaluated D&I practices at the nation's largest banks. A full hearing summary prepared by the CBA Team is available here .
  • January 27, 2020
    What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch...
  • October 24, 2019
    Over the past decade, the financial services industry has faced significant workforce challenges including a changing employee demographic, increased competition for top-level talent and even an evolution in the nature of the work itself, as digital, automation and cognitive technologies move increasingly into the mainstream. To address these headwinds and maintain competitiveness on a shifting...
  • September 11, 2019 - 2:00PM
    Past
  • March 29, 2019
    CBA LIVE 2019: The Currency of NOW Record Attendance: 1,600+ Attendees. 750+ Bankers. See you all on Monday! Cajun Thoughts: Cajun Thoughts: CBA LIVE 2019 For those attending the record-setting CBA LIVE 2019, while there will be much substantive dialogue, you will also be treated to our usual fun fest. Many surprises are in store! And, of course, don’t forget to pack your jeans! Arthur J. Morris...
  • July 13, 2018
    D.C. DOWNLOAD Commission Bill Adds Two – Breaking News: Bipartisanship in Congress is not dead. This week, Reps. Gregory Meeks (D-N.Y.) and Sean Duffy (R-Wis.) became the eighth and ninth cosponsors of a bipartisan bill in the House of Representatives to create a Senate-confirmed, bipartisan commission at the Bureau of Consumer Financial Protection. The bill was introduced while we were at CBA...
  • July 6, 2018
    D.C. DOWNLOAD No Rest for the Weary with Bureau’s Comment Letters – CBA’s legal team was busy this week working with members to put the final touches on the Bureau of Consumer Financial Protection’s latest RFI. We submitted comments on the Bureau’s Guidance & Implementation process this Monday and focused on two main goals: first, ensuring the guidance process is transparent and, second,...