In Case You Missed It: CBA LIVE 2014 Highlights

Washington, D.C. (March 21, 2014) – CBA LIVE 2014: Red, White + Banking – the fifth annual CBA LIVE event was a resounding success with over 1,200 attendees from 70 national and regional banks and across the retail banking industry. Below are highlights of the event, including: key data points, quotes from the event, audience poll questions, news from the conference, and press releases. Save the Date: CBA LIVE 2015 will be held March 23-25 at the Hilton Orlando - Bonnet Creek in Orlando, FL.

CBA LIVE 2014 included:

  • Record attendance & sold out exhibit hall – with 109 attendees who have attended every CBA LIVE;
  • Record number of leading bankers representing 70 financial institutions;
  • 80 hours of tailored programming and more than 200 speakers;
  • Disruptors and innovators showing how to evolve in the financial industry;
  • Cyber security guru Gov. Tom Ridge;
  • Insight on the public perceptions of the banking industry from Jim Clifton, CEO of Gallup;
  • Announcement of the CBA-AOL Consumer Finance Optimism Index;
  • More than a dozen representatives from banking regulators and enforcement agencies, including Deputy Director Steven Antonakes, the CFPB, OCC, DOJ and the Fed.


“A complaint is a complaint, because somebody has complained.” – Darian Dorsey of the CFPB on the Complaint Database

“Our friends on the Hill won't call your IT guy to testify when something goes bad.” – Gov. Tom Ridge on Preparing for Cyberthreats 

“The big difference though with CBA LIVE from any other conference, is that I am actually learning stuff! What a concept. It has been refreshing.” – Paul Singer, BMO Harris on CBA LIVE 2014 

“When a borrower is turned down, work with them to understand why and discuss the situation. It drives amazing goodwill.” - Andy Hawley of PricewaterhouseCoopers at the Student Lending Forum

“Today’s customer expects to bank when they want, how they want, and where they want.” – Barry Sommers of Chase Bank on the Future of Retail Banking. 

“Banks need to rethink their prepaid strategy in order to capture their existing checking customers that are already using competitor's prepaid products.” – James Collas of OnBudget, Inc. at the Deposits and Payments Forum on Prepaid Cards

“Regional pricing will remain important for the foreseeable future. Banks will face two opposing factors: brick and mortar flush with deposits and funding pressures at direct.” – Sherief Meleis of Novantas Speaking at the Deposits and Payments Forum

“The CFPB is a ‘sponge’ right now and wants to absorb information from all sources. The industry should take advantage of this opportunity.” - Jo Ann Barefoot of Treliant Risk Advisers at the CFPB Forum on Compliance Management

“The CFPB will find that forced arbitration clauses are not in the public interest.” – Pamela Gilbert of Cuneo Gilbert & LaDuca, LLP making a prediction at the CFPB Forum on arbitration

“You have to be able to anticipate customer needs and react to them to succeed in today's environment.” - Paul Ballew of Dun & Bradstreet at the Small Business Banking Forum

CBA LIVE Attendee Polls

Attendees were polled during general sessions at the conference via an Audience Response System (ARS). 

What will be the top issue facing the retail banking industry over the next three years?

Navigating the regulatory environment: 29%

Innovating and creating new products and solutions: 20% 

Attracting a new generation of consumers and employees: 19%

Privacy Concerns and Data Security: 15%

Changing the culture of our institutions: 12%

Gaining the trust of customers: 3%

Other: 1%


Today there are 6,790 banks across the U.S. By CBA LIVE 2020, how any will there be?

7,000 or more: 3%

No Change: 2%

About 6,000: 26%

5,500 or less: 69%

CBA LIVE in the News

POLITICO’s Morning Money: Starting Today – CBA Conference – 3/31/2014

POLITICO’s Influence: Bankers Head to the Harbor – 3/31/2014

POLITICO: Officials: Scrutiny of Auto Loans a Big Priority for CFPB and Justice – 4/1/2014

Daily Finance: Survey: As Shutdown Memories Fade, Financial Optimism Grows – 4/1/2014

FishbowlDC: Four Former US Presidents Highlight Consumer Bankers Association Conference -4/1/2014

POLITICO’s Morning Money: CBA Members Have Grim Outlook – 4/1/2014

DailyFinance-Money Minute: Rents Go Sky High; Netflix, Amazon Content War Erupts – 4/2/2014

InsideARM: CFPB's Peggy Twohig Responds to Banks' Supervisory Exam Frustrations – 4/2/2014

Auto Finance News: CFPB’s Antonakes Offers Few Clues on Auto – 4/2/2014

Cleveland Plain Dealer: Richard Cordray's Federal Agency Accused of Ongoing Discrimination and Retaliation – 4/2/2014 Consumers Still Bummed About Their Finances – 4/2/2014

CFPB Monitor: OIG Finds CFPB's Supervision Program Needs Improvement – 4/3/2014

InsideARM: Panel of CFPB, OCC, and FTC Regulators Addresses Banker Questions – 4/3/2014

Mortgage News: CFPB Not 'One-Sided', CFPB Claims – 4/3/2014

Dodd-Frank Update: CFPB Deputy Says Exam Program is Maturing – 4/7/2014

CBA LIVE Press Releases

‘Never Underestimate the Importance of the Bank Manager’– Gallup CEO - 3/31/2014

CBA, Novantas Digital Marketing Study Finds Bank’s Focus Shifting Online - 3/31/2014

U.S. Bank’s Enabnit Honored with GSRBM’s Tem Wooldridge Award - 4/1/2014

CBA and AOL Finance Optimism Index Shows How Unemployment, Gas Prices and the Government Affect Consumers’ Outlook on Personal Finances - 4/1/2014

Discover Bank Wins 2014 Joe Belew Award - 4/1/2014

About CBA

The Consumer Bankers Association (CBA) is the trade association for today's leaders in retail banking - banking services geared toward consumers and small businesses. The nation's largest financial institutions, as well as many regional banks, are CBA corporate members, collectively holding two-thirds of the industry's total assets. CBA’s mission is to preserve and promote the retail banking industry as it strives to fulfill the financial needs of the American consumer and small business.