CBA Announces Eastern Bank’s Quincy Miller as New Board Chair

September 13, 2023

WASHINGTON, D.C. – The Consumer Bankers Association (CBA) today elected Eastern Bank’s Quincy Miller as Chair of its Board of Directors. Miller serves as Eastern Bank’s President and Vice Chairman and will assume the role of CBA Chair following the successful tenure of USAA’s Head of Retail Banking Ryan Bailey. Bailey will remain on the Board as Immediate Past-Chair.

Citizen Financial Group’s Vice Chairman and Head of Consumer Banking, Brendan Coughlin, was also named CBA Chair-Elect for the upcoming year. Miller, Bailey, and Coughlin will comprise CBA’s Executive Committee, which is charged with oversight of the CBA enterprise.

CBA President and CEO Lindsey Johnson, Board Chair Quincy Miller, and Immediate Past-Chair Ryan Bailey issued the following statements on the Board transition:

“CBA is fortunate for the guidance and insights provided by our Board of Directors, comprised of some of the most senior leaders and brightest minds in retail banking. We are especially grateful for the time and effort Ryan Bailey has devoted to this organization over the past year as Board Chair. Congratulations, as well, to Quincy Miller who will assume the role and follow in Ryan’s successful footsteps. Working together with our Board and each of our member banks, I am confident CBA will further deliver on our important mission of ensuring America’s leading banks operate from a position of strength for years to come.” – CBA President and CEO Lindsey Johnson

“The role CBA plays as the leading voice of America’s retail banks in our nation’s Capital is more important now than ever before. I am humbled to assume the role of Board Chair and want to thank Ryan Bailey for his steadfast leadership over the past year. Looking ahead, I am excited to work with the Board to build on CBA’s proud legacy as a fierce defender and advocate for our industry.” – Board Chair Quincy Miller  

“It has been an honor to Chair CBA’s Board of Directors at such a pivotal time for the retail banking industry this past year. My sincerest congratulations to Quincy Miller for assuming the role of Board Chair. I look forward to working with Quincy and Brendan to ensure CBA’s success in the years to come.” – Immediate Past-Chair Ryan Bailey

About Quincy Miller

Quincy L. Miller is President of Eastern Bankshares, Inc. and Vice Chair and President of Eastern Bank. Mr. Miller joined Eastern in 2016. He oversees a number of departments, including Consumer Banking businesses, Business Banking, Institutional Banking and Eastern Wealth Management, and with the Chief Executive Officer, leads the overall strategic direction of Eastern. Prior to joining Eastern, Mr. Miller served as the President of Citizens Bank, Massachusetts, and President of its Business Banking division. He started his career in consumer banking at M&T Bank in New York City in 1997.

Mr. Miller serves on the Board of Directors for The Boys and Girls Club of Boston, The Bottom Line, Blue Cross Blue Shield of MA, The Alliance for Business Leadership, The Greater Boston YMCA Board of Overseers, Board Emeritus of The Greater Boston Food Bank and Chair Emeritus of The Urban League of Eastern Massachusetts and founding member of The New Commonwealth Racial Equity & Social Justice Fund. In 2020, Mr. Miller was honored at the Martin Luther King Jr. Memorial Breakfast with the MLK 50th Anniversary Award for his commitment to Diversity & Inclusion that expresses Dr. King’s commitment to justice and equity.

Mr. Miller earned a B.A. in economics and business from Lafayette College and graduated from the Consumer Bankers Association’s Graduate School of Retail Bank Management.

About CBA’s Board of Directors

CBA's Board consists of senior retail banking executives at the nation’s leading financial institutions. In addition to announcing new leadership positions, the Board also reaffirmed CBA’s goals for the upcoming year, including:

  • Participate with our members via our committees, the backbone of our organization;
  • Advocate on behalf of our members and their customers with regulatory agencies and federal legislators; serve as the industry’s definitive resource for CFPB engagement, analysis and insight;
  • Communicate broadly the vital services banks provide American consumers; and
  • Educate the next generation of retail banking leaders.

To view CBA’s full list of Board Members, please click HERE.