Contact Your Bank

January 16, 2019


Banks Offering Shutdown Assistance:


CBA member institutions work with customers facing hardships – whether manmade or natural – every day. Banks are working with customers on a one-on-one basis as the partial government shutdown continues and federal employees, through no fault of their own, miss paychecks and small businesses are not able to access Small Business Administration loans. We know federal employees had no role in this shutdown, neither did banks. As with so many other issues ranging from wildfires, floods and hurricanes to data breaches at retail giants, banks are the ones on the front lines helping make it right for their customers.


If you are a federal worker furloughed by the partial government shutdown, please contact your bank for more information on assistance programs in place to help.


Ally Bank


Ally's assistance program - which has previously included transaction refunds, waivers, payment deferrals and more during critical times such as natural disasters and economic crises - underscores the company's ongoing commitment to its customers.

Customers affected may contact customer care via phone, chat or email as customer care associates are standing by to discuss individual options. Visit Ally's website for contact information.


Associated Bank


If you’ve been affected by the government shutdown and need assistance, please visit your local branch or call our We Care team at 800-685-6895. Representatives are available 24 hours a day, 7 days a week.


Banner Bank


For more details about how we may be able to assist you, please call or visit any member of your local branch team or your commercial banking relationship manager. Or, send us secure message in online banking or live chat with our online banking team. If you're unsure how to get started, please call us at 800-272-9933 (7 a.m. - 7 p.m. Monday-Friday PST).


Bank of America


If you or someone you know needs help, we have a priority assistance phone line that you can contact at 844.219.0690. For personalized assistance, you can also schedule an appointment to meet with a specialist.


Bank of Hawaii


Information and specific details on each of the programs are available by calling Bank of Hawaii’s Customer Service Center on Oahu at: 1-888-643-3888. Applications are being accepted at any Bank of Hawaii branch.


Bank of the West


If you’ve been impacted by the government shutdown and need assistance with your accounts, please call 800-488-2265, option 9 (TTY 800-659-5495)


BBVA Compass


Details on the various financial relief options for those impacted by the government shutdown are available at bank branches or by calling 877-218-7254 from 8 a.m. to 5 p.m. CT.


BB&T Corporation


Clients who are affected by the shutdown and have questions about their accounts should contact their local financial center or the BB&T Client Care Center at 800-226-5228


BMO Harris Bank


If you are experiencing hardship regarding your mortgage, home equity loan or line of credit, auto loan or credit card, contact our specialized team at 1-866-618-8686, Monday through Thursday 8:00am – 8:00pm CT, Friday 8:00am – 5:00pm CT, and Saturday 8:00am – 12:00pm CT for assistance.


To help support our customers who are impacted by the shutdown, we can help you by reversing overdraft fees, overdraft funding transfer fees, item returned fees, or other deposit account related fees. We can best assist you if you contact us at 1-888-340-2265 or visit one of our Bankers at a branch to discuss your circumstances. You can generally reach us 24 hours a day, 7 days a week, except for select holidays.


Broadway Bank


Should a resolution to the shutdown not be reached in the next week, affected customers are encouraged to begin reaching out to the Customer Service Center at 1.800.531.7650 or visit a financial center. Broadway Bankers are ready to discuss solutions.


Capital One


We want to do our part to support individuals and families in need during this stressful time. Please call us or visit any of our locations for further assistance.




Chase encourages its customers to call to discuss certain hardship programs if they are employees of, or do business with, a U.S. federal agency and their income is affected by the shutdown. They should call the special care line at 1-888-356-0023.




Contact us to find out about the assistance that may be available to you. Simply call us at the number below, and remember you can always find our contact information on the back of your card, on your statement or in the Citi Mobile App:


  • Citi Cards: 1-800-950-5114 (TTY/TDD: 1-800-325-2865)
  • Citibank: 1-888-248-4226 (TTY/TDD: 1-800-945-0258)
  • CitiMortgage: 1-800-283-7918 (TTY/TDD: United States: 711, Puerto Rico: 1-866-280-2050) (Mon–Fri 8 am - to 10 pm; Sat 8 am - to 6 pm All ET


Citizens Bank


Citizens Bank is here to help our customers who have been impacted by the U.S. Government Shutdown. For assistance, call us at 866-991-0404


Commerce Bank


Every financial situation is unique, and deserves a personal response. If you've been impacted by the government shutdown, call us at 833-518-3458 to discuss your current accounts and future options.


Credit Human Federal Credit Union


If you need assistance with your Credit Human loan

  • To request a loan extension on a home or auto loan, please call our Member Service Center at 800-688-7228
  • To request assistance with manufactured home loans, please call our Manufactured Home Loan Call Center at 866-310-2143
  • For assistance with any other Credit Human loan, please call our Member Service Center


If you need immediate access to cash

  • If you need to access your savings and are concerned about incurring fees, we may be able to help. Just call the Member Service Center or visit any Credit Human location for assistance
  • We have signature loans available for $500 or more with fixed terms and a rate discount of 2.25% off our published rates -- and we will defer the first payment for 90 days. You can apply for a signature loan online or by calling our Member Service Center


Please call our Member Service Center at 800-688-7228 if there’s anything else we can do to help you with your financial services needs during this challenging time. 


Discover Financial Services


If you are a government employee affected by the shutdown, we’re here to help. Call about assistance any time at 1-800-DISCOVER. Our 100% U.S.-based customer service team is always ready.


Eastern Bank


Please let one of our Customer Service Center or Branch team members know if you need assistance. We have programs that are designed to help and would be happy to speak with you. 1-800-EASTERN/327-8376


Fifth Third Bank


If you are experiencing shutdown-related hardship with a Fifth Third loan or credit solution, now or in the future, please contact us:

  • For personal loans and credit solutions, call 866-601-6391 from 8 a.m.–5 p.m. ET, Mon.–Fri., and from 8 a.m.–12 p.m. ET, Sat.
  • For mortgage loans and lines of credit, call 866-601-6391 from 8 a.m.–5 p.m. ET, Mon.–Fri.
  • For Business Banking support, call 877-534-2264 from 7 a.m.–10 p.m. ET, Mon.–Fri., and 8:30 a.m.–5 p.m. ET, Sat. Or email

If you have a checking account or other deposit accounts with Fifth Third, we are also available to discuss your situation. Customer Support Representatives are available at 800-972-3030 from 7 a.m. to 8 p.m. ET Monday through Friday and 8:30 a.m. to 5 p.m. ET Saturdays to answer your questions. These representatives will be able to direct you to the teams that can assist you, which may include relief for overdraft or other fees you may be incurring because of the furlough.


First Commonwealth


The following services are available for First Commonwealth customers impacted by the government shutdown:

  • A dedicated phone line and contact person will be available Monday - Friday 8 a.m. - 8 p.m. and Saturday 8 a.m. – 5 p.m. to specifically address questions and concerns from those financially impacted by the shutdown; and
  • A dedicated webpage has been set up referencing areas where help is available:


First Financial Bank


First Financial will work with individuals whose income is disrupted as a result of the partial government shutdown. Customers should call our Customer Care Team at 855-660-5862 for details on how we can help. 

For customers who are having difficulties making First Financial loan payments due to shutdown, we are offering a one-month deferred payment and will reverse and/or waive late fees on their credit accounts, including all First Financial Bank in-house loan products.

We are also offering a 90 day consumer line of credit for any individual whose income has been disrupted (subject to credit approval).

Please contact your loan officer or our Customer Care Team at 855-660-5862 for payment options. If you choose to come into a branch, we will refer you to an available loan officer and take care of your needs immediately.

First Financial will not apply late charges or report negative credit implications for up to 90 days.


First Tennessee Bank


For our customers that have been financially impacted by the government shutdown and need assistance, we're here for you. For help with your personal deposit account, please visit a branch near you or call 800-382-5465. For help with personal lending accounts, call 800-971-0041.


Flagstar Bank


Please call us to discuss your options:


  • For mortgages and consumer loans: (800) 393-4887.
  • For consumer banker: (888) 248-6423.
  • For business or commercial loans: (888) 248-6423.


You may also contact your relationship manager, financial advisor, business banker, lending specialist, or stop by any of our branches for assistance. You may use our locator to find the branch nearest to you.


Hancock Whitney Bank


Call 1-800-448-8812 or visit a local financial center to discuss assistance options available.


Huntington Bank


Huntington customers in need of assistance are encouraged to visit their local branch or call Huntington's government shutdown support line at 1-888-697-4682.


IBC Bank


IBC Bank does more for its customers affected by the government shutdown. Call us or visit your nearest branch for more information. 

Doing More for our customers through:

  • Special 90 Day Loan Program
  • Overdraft Assistance
  • Deferred Payments for IBC Bank personal loans
  • Deferred Payments for IBC Mortgage loans, call 1.800.562.6408, Option 3




IBERIABANK clients can learn more information about the assistance available by contacting their banker, visiting an IBERIABANK branch, or simply calling IBERIABANK Customer Service at 800-682-3231.




We are happy to help you if you have questions about how the shutdown might affect you personally, KeyBank or the banking industry.


Phone: 1-800-KEY2YOU® (539-2968)

For clients using a TDD/TYY device, please call 1-800-539-8336


Visit a Local Branch


M&T Bank


M&T Bank is committed to helping our customers. That's why we have a variety of options to help people with a temporary loss of income, including government workers and contractors who are affected by the federal government shutdown.


We’re here to help.


We want to do everything we can to help during this difficult time. Contact us and we’ll work together to make a plan.


  • Personal Checking and Deposit Customers. Call 1-800-724-2440 or visit your nearest branch
  • Mortgage Customers. Call 1-800-724-1633
  • Loan, Credit Line and Credit Card Customers. Call 1-800-724-2525
  • Business Banking Customers. Call 1-800-724-6070


Old National Bank


Old National cares about customers, their families and communities who are impacted by the shutdown. We are making several relief measures available to make it less stressful for customers during the government shutdown.

Please visit a banking center or call Client Care at 1-800-731-2265 to discuss your personal situation and eligibility. Verification of government employment must be provided.




PNC recognizes that some customers may be negatively affected by the partial shutdown of certain Federal departments and agencies, and we are working with customers who are experiencing difficult or unexpected issues as a result. We continue to encourage impacted customers to contact us so we can work with them based on their unique situation and needs. PNC is prepared to waive certain fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown. PNC also makes available several forms of financing, including a short-term loan, that may assist customers with meeting their financial needs.

PNC customer service representatives are available at 1-888-762-2265 (7 a.m. - 10 p.m. Monday - Friday; 8 a.m. - 5 p.m. Saturday & Sunday).


Rabobank, N.A. 


If you are an existing Rabobank, N.A. customer and federal government employee who has been furloughed and is facing a financial difficulty, we would like to offer some relief. To learn more, contact your local branch or call us toll-free at 1-800-942-6222 to speak with a Rabobank professional seven days a week from 6 a.m. to 10 p.m. Pacific Time (excluding some holidays). We're ready to help. Rabobank, N.A. Member FDIC.




If you or someone in your family has been impacted by the partial shutdown of the U.S. federal government, Regions Bank wants to help. Regions customers can call 1-800-REGIONS (734-4667) or visit any Regions branch to learn more.


Sallie Mae


Affected by the government shutdown? We're here to help. Call us for assistance at 833-480-2564.


Santander Bank


If you have been impacted, please call our dedicated customer service line at 888-875-5089 or visit any Santander branch to learn more. Rest assured, you will receive personalized assistance for your specific situation.




Please contact us by calling one of the below numbers based on your request:

For Consumer Lending and Credit Card Support: 844-395-5042

For Mortgage Support call Payment Solutions: 800-443-1032

For all other requests contact us at 800.SUNTRUST (800-786-8787)


Synchrony Bank


For assistance, please contact Customer Service at the number listed on the back of your card.




We're here to help customers affected by the partial government shutdown. Contact us today to discuss loan or payment options, or visit a local branch to learn more.


  • Customer care specialists are available to assist you at 1-888-SYNOVUS (1-888-796-6887), 7 days a week, 7 a.m-11 p.m. ET.
  • Mortgage customer care specialists are available to assist you at 1-800-803-0803, Monday - Friday, 9 a.m.-6 p.m. ET.


TD Bank


Enroll in our Payment Assistance Program if impacted by the partial government shutdown


Texas Dow Employees Credit Union (TDECU)


Members affected by the shutdown can also rest assured TDECU will have options to assist if your income is affected during this time. *Certain terms and conditions apply; contact TDECU for details.




Have you been impacted? We may be able to help. Call us to discuss your options at 1-888-882-3837.


Union Bank & Trust


We understand the Government shutdown can affect you and your family in many ways, and we're here to help you through it. 

Loan Payments: CALL 402.323.1375

Credit Cards: CALL 402.323.1375

Deposit Accounts: For help with Checking, Savings, overdrafts, and Checking Plus, please contact your Personal Banker, a UBT location nearest you, or our Customer Support Team.


United Bank


As your banking partner, we are always here for you. If you or your business have been adversely affected by the government shutdown, do not hesitate to reach out to us for help. Every situation is different, so we will work with you to find a solution that fits your needs. Please contact your relationship manager, visit your nearest branch or call us at 1.800.327.9862 for assistance. Thank you.


USAA Federal Savings Bank


If you are a member who is an impacted federal employee, we may be able to offer other assistance, so please give us a call to discuss your options at 210-531-USAA (8722), 800-531-USAA (8722) or our mobile shortcut, #8722.


U.S. Bank


Customers are encouraged to contact our designated federal government shutdown line at 877.760.6046 to speak with a customer service representative about this product and other customer assistance programs that may be available, including mortgage relief options.


Webster Bank


As part of Webster Bank's ongoing commitment to our customers and the communities we serve, we are pleased to offer two new programs to assist federal employees affected by the government shutdown. For information or to apply, call 1-888-4WEBSTER (1-888-493-2783).

Please visit your banking center or call 1-800-325-2424 for assistance.


Wells Fargo


The bank will work with customers whose income is disrupted as a result of the shutdown. Customers should call the newly-established customer assistance line at 800-219-9739 to be connected with a team member who can assist based on their needs or visit any Wells Fargo branch for assistance.


Woodforest National Bank


If you are a government employee or government contract worker who is directly affected by the partial government shutdown, we understand you may need additional assistance. Please visit your local branch or contact our Customer Care Department at 1-877-968-7962.


Zions Bank


Zions Bank is here to help federal employees minimize the impact of the partial government shutdown on their finances. Consumer loan and credit clients may qualify for payment deferrals*. Visit or call your local Zions Bank branch for details.