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CFPB Monthly Snapshot Spotlights Mortgage Complaints
On Wednesday, February 8, 2017, the CFPB released its monthly complaint snapshot highlighting consumer complaints about mortgages. The snapshot shows consumers continue to report experiencing problems with mortgage servicers, specifically when making mortgage payments. As of January 1, 2017, the CFPB handled approximately 260,500 mortgage-related complaints. Some complaints involved funds being misapplied, while others reporting issues dealing with servicers when attempting to resolve loan problems. Since the beginning of the year, the Bureau has handled approximately 1,080,700 complaints nationally.