New, Modified, or Expanded Bank Products & Services: Risk Management Principles

October 20, 2017

On Friday, October 20, 2017, the OCC issued a bulletin informing national banks, federal savings associations, and federal branches and agencies of foreign banks of the principles they should follow to prudently manage the risks associated with offering new, modified, or expanded products and services. New activities should be developed and implemented consistently with sound risk management practices and should align with banks’ overall business plans and strategies. New activities should encourage fair access to financial services and fair treatment of consumers and should be in compliance with applicable laws and regulations. This bulletin is consistent with the OCC's support of responsible innovation by banks to meet the evolving needs of consumers, businesses, and communities.


This bulletin rescinds and replaces the following:

  • OCC Bulletin 2004-20, “Risk Management of New, Expanded, or Modified Bank Products and Services: Risk Management Process,” issued May 10, 2004; and
  • Office of Thrift Supervision Examination Handbook section 760, “New Activities and Services.”